Autocar Repairs

"Excellent for genuine, honest, acceptably (not cheaply) priced servicing and repairs for Bristols and other classics. Intelligent when needed. Great communication. Usually good natured but not always. Highly recommended."

"Good honest garage. Had lots of work done here, all to a good standard. Highly recommended."

"Was able to drop car early at a convenient time. Work was finished on time and final bill was less than the estimate. Which was nice. Will definitely use this garage again."

"Wot wot, an honest and conscientious garage? Our battery which we bought at Halfords a couple of years ago kept loosing charge, which we initially thought was because we only use our car once every two weeks for short trips to the grocery store. We took it into Autocar Repairs and they did some tests and said it was just depleted, charged it up and thought that was it. They charged me labour for the trouble. Unfortunately just a couple of days later, the car failed to start again. I rung them up, they acknowledged that shouldn’t have happened, and sent two guys to pick up the car within half an hour and took it back to the garage again to do tests. On the phone Jason explained it would be completely free of charge as there may be a fault they didn’t detect the first time round. In the meantime I explained I need to use the car the next day, so he fitted a loan battery to my car so my journey could still happen. After a long weekend it was clear the battery had a fault and a replacement was ordered, which I did pay for as it’s a new part. But the price was reasonable and I didn’t feel I was overcharged for the level of service and professionalism. Hats off. Thank you!"

"Vastly overpriced, would not recommend. A full service usually costs c. £160 on average but I was charged just over £360 (£168 labour costs and £133 “parts” costs, plus VAT). The garage I used for my annual service last year charged £210 all in, including an engine oil change etc. Autocar Repairs added all oil/brake fluid etc changes on separately, even going so far as to add a £4 charge for windscreen washer fluid. Feel taken advantage of and ripped off. ------------------------------ Dear John, Thank you for your response, although I found your defensive tone somewhat disappointing. Please note that my review did not refer to "£360 for only a service"; as I explained above, the invoice included £168 labour costs and £133 “parts” costs, plus VAT. As per your request, I have attached photos of the cost of your service + parts and the cost of my previous service + parts. As you can see, the difference is around £150, hence my feeling that your business was overpriced. For reference, the previous garage is far from a low-quality business "scrabbling around for work"; it's a business that three generations of my family have been using for more than four decades, always with good results. I used your business this year as I have recently moved away from that area to Dulwich, and was very much hoping to establish a good working relationship with you as my local provider. Going forward, however, I feel I would need to think twice about using your services again, which is a shame. All the best."