Broadway Medical Centre

"Changed surgery a few years ago to come here.i must say I made a great decision. The doctors are fantastic.very patient and caring.listen to you do not rush you.appointments available the same day or the nxt working day.keep the good work up."

"They are also ok with me to be honest but the physio is absolutely useless i was shocked that my husband was left with two bulging disks he went to the physio here , who said he would call him the next day before one and get the GP to prescribe painkillers. Never called for two days so we rang , he hadn't even passed it on to the GP. So they said he would ring us back again that day. No callednded up going to get emergency pain relief elsewhere after a week of nobody contacting or getting back to him."

"Rang up told them I had back pain needs to see someone asap. He said no one available today so he would get someone to call me tomorrow I said okay he said after noon time about 2 I said I can’t I’m working he said so sarcastically “so what do you want me to do and then laughed! I hung up straight away! Wouldn’t waste my time On such cretins. AVOID"

"Doctors are a disgrace. Booked a phone call appointment on Friday. Doctor didn’t bother calling. When I called reception she couldn’t do anything about it and just apologised. Waited till Monday to book an appointment which was phone call again. Waited until 4.30pm. Called the surgery receptionist said I’m last and next in line. Waited until 6. Gave them a call and she was surprised as the doctor did not bother to call and had left the surgery now."

"I have been visiting this practice since i was a child, early 80s, and last week i the unfortunate experience where i can only describe as disgusting and appalling. It took 7 weeks for me to get an appointment for only to be made to see a nurse and not a doctor. I am a diabetic with high blood pressure and since last 3 months have been experiencing extreme nuropathy pain in both legs, added with continuously reoccuring gout which has lead me to quit my job and stop driving. I visited 1 nurse who took my BP twice and was told she couldn't get a reading so i had to wait to see another nurse. Her name was Velda. I saw her and explained the 1st nurse couldn't get a reading, and she said she did take it, the results are on my screen. I explained my gout condition and she prescribed me 5 prescriptions for my diabetes and told me rudely that being a diabetic does not stop me from working. To which i explained i suffer from your a lot and i cannot walk, even with crutches its very agonising, to which she replied well once you take your meds you can get back into work. I then asked that i had a second problem which would be the first time that would be addressing the nuropathy pain to the practice. Velda replied abruptly to make it quick as i only get 10mins. So i have had to wait 7 weeks for a rushed appointment . she was not professional at all, ride and abrupt. Not to mention the way she was dressed. Raggedy T-shirt, tattoos, a chunky gold ring on every finger, 4 or 5 necklaces. Honestly it was a sight to see. Nothing like a professional nurse at all. Then she provided me a sick note for only 2 weeks for my UC claim, and the reason she put was GENERAL ACHES AND PAINS. She didn't mention my high BP reading of 180/120, no mention if the agonising gout and nuropathy pain and that i was unable to walk properly. I hope to never see her again and will be making a more formal complaint against her because of her behavior."