South Birmingham Urgent Treatment Centre

"Absolutely amazing service from all staff. The doctor was so friendly and helpful with us - made my daughter calm - she usually hates getting a check up. He was so patient and approachable that it made the experience remarkable. Wish I could give more stars"

"This service used to be brilliant as a back up to my excellent GP. However my experience this week was immensely disappointing and has left me more scared than before I called. My chronic/long term condition was written off as something everyone gets, and I was given advice which runs contrary to two different hospital consultants I have been under long term, as well as the advice from my own GP. I felt condescended and patronised, and felt I was treated as hysterical over what is a very serious long term medical condition, with multi-co-morbidities. I am in tears as so scared, and don't know what to do, my pain levels are up at an 8/10, yet this was dismissed as something everyone gets. If you have serious underlying medical conditions, such as lupus, leukaemia, heart or neurological conditions: go to a&e, this place is no longer what it was. Whomever this new doctor is, they don't listen and will treat intelligent people who have both medical training and have extensive knowledge of their own conditions as simpletons and time wasters: talking over, dismissive, not allowing a patient to get three words out, and thinking they know better than hospital consultants who have been treating the patient long term (giving advice which is contrary to that of the hospital consultants -- which is immensely arrogant to think they know better than the consultants). The two stars are due to the reception staff who remain excellent."

"This place deserves so much more credit than it gets. It’s honestly never let me down any time I have needed it. I called today at 8am with my problems and I was called back by 9:15am and a prescription faxed off to my local pharmacy. The receptionists are helpful and full of empathy and the doctors always call you back and WILLING TO LISTEN which is what most doctors surgery’s are lacking at the moment. Thank you :)"

"Absolutely fantastic. After calling receptionist I was told a doctor would phone me back. The doctor phoned within an hour, listened and genuinely came across as caring. Couldn't be more helpful. A prescription was sent to my local chemist of my choice within another hour. Absolutely brilliant. I would recommend them 100% outstanding"

"I was very pleased with my experience at South Birmingham Urgent Treatment Centre. Specifically, experience with Dr.Tolba. He was very attentive, caring and spent time discussing my health issue. I appreciated his willingness to answer all my questions and get my problem resolved. It is nice meeting him and be treated well."