Rye Street Borehamwood Ltd.

"Excellent Service very polite and helpful. Work was excellent whole side of car and bumper replaced. car returned fully valeted."

"Words of caution. My car went in to Rye Street Motors Borehamwood in January 2022 for body repairs to the wheel arch and rear bumper. On completion all seemed good with the car. Fast forward to November 2022 and my car was booked into the main dealer for its first MOT and three year service. The body work inspection revealed that the paint was peeling in at least three different places on my rear bumper. Once on the ramp it became evident that the bumper was not attached to the bodywork properly. There was a missing screw, a broken bracket, and the rear fog lamp unit (situated in the middle of the bumper) and the wiring was loose rendering the unit inoperable and an MOT failure. As there was no damage to the bumper or the paintwork on it (other than the peeling) I was asked if the car had been involved in an accident. LV were contacted who advised that I take the car back to Rye Street for inspection. A Rye Street Assessor came out and noted the peeling paint but said nothing about the damage to the underside of the car and did not note any damage to the outside of the bumper at the time. The car was driven into the workshop and later the Manager, Wayne Davis, came out to tell me that they would accept responsibility for the peeling paint but not for the damage to the underside of the bumper as the car had been in another rear end collision. It is difficult to see how such a lot of damage could be caused without any damage to the outside of the bumper and I questioned that particularly as the car is mostly on my drive or on my private yard. Mr Davis asked whether I had been with my car 24/7 and when I said of course not stated that I couldn't possibly know whether it had been hit or not. When a representative of the main dealer spoke to him on the phone he hung up on her. She advised me to remove my car immediately as did LV. She also advised me to make a formal complaint as he had been rude to her and rude and unpleasant to me. When Mr Davis brought back my keys I asked him why he had hung up on the main dealer. His reply was that she was just saying the same thing that I was. He went on to say that the car had been in a rear end collision following the repair carried out in January. My car is going to be independently inspected and I will accept that decision. Meanwhile it is off the road as I have an inoperable fog lamp. Would I use this garage again? No. Does the manager require customer services training? Without doubt. It is never acceptable to adopt a brusque attitude whilst standing over someone delivering a message that is going to upset them. Is it acceptable for the staff to watch/listen to the World Cup during business hours? Not if you want to maintain a professional establishment and I certainly felt as though I was interrupting something so much more important than the customer. If your customer is clearly distressed should you ignore the fact? No, but in this clearly male dominated environment it seems to be acceptable because many employees just walked past me. It seems only the female receptionist, LV and the main dealer were concerned for my welfare. If I had been a man and not a woman would this upsetting experience have occurred? Probably not. I do not believe Mr Davis would have adopted the same attitude if I had been male. On a positive note they did try to fix the wiring to my fog lamp without success. If I could give this company 0 out of 5 I would. IF my car has to be returned to them to put right the shoddy paintwork then it will be by a man and not me. Am I confident that the paint will still be on the car in 6/12/18 months time. No."

"Very reliable garage, good customer service, we were satisfied with the overall work that has been done on the car. However, we were contacted a few hours before drop-off to see that it was cancelled (even though that was sorted by the end) not to mention The work took more than three weeks to complete."

"Pain leaking when turning hearing strange noice,poot old lamp. Try contact get answer by email after 3hours. I email back and again waiting 3hours. I think so better is call and sorted per 10min is better than email every 3 hours And when bring back car all cover ash. What they're BBQ make close car?"

"From the initial booking-in phone call through to the dropping back off of my car, Rye Street were always professional and courteous. My car was picked up at the pre-arranged time and loaded onto a truck to take away. I thought this was great as I wasn't keen on my nearly new car being driven to a garage. Whilst my car was in the garage I was kept fully up to date by phone & text as to when the repairs would be done and when I could expect my car back. The pick up and drop off driver was so nice, paying attention to detail and delivering service with a smile. The 5 year paintwork warranty was a pleasant but much welcome surprise. Its great piece of mind with a lease car. All in all this has to be one of the most pleasant insurance repair experiences I have had."