Halfords Autocentre Acton 83-85 Gunnersbury Lane, London W3 8HH

"I recently took my vehicle for an MOT at this garage and was disappointed with the service I received. I was told that my front brakes were severely weakened, but this was later proven to be false by another garage. I confronted the manager about this and they were uncooperative during the phone call. To make matters worse, I discovered that my dashcam had been disconnected and the SD card had been formatted. The manager initially claimed it was for data protection purposes, but then changed their story and said it was due to an MOT failure that was not mentioned on my MOT certificate. I would not trust this garage with my vehicle again and would not recommend them to others. Their lack of professionalism and unethical behavior is unacceptable, and I will make sure to spread the word about my negative experience."

"Great service: very friendly and helpful; M.O.T. started and finished on time. The staff were very accommodating of my passenger, a wheelchair user: provided parking spot with additional space. Trustworthy and great value for money, will definitely use this place when in need of any work for the car. Thank you."

"Had a great experience here at Halfords Acton. The manager at the front desk and the mechanic (Palestinian gentleman) were courteous, knowledgeable and helpful. At no point did I feel as though I was being misled about a service I didn’t need. Prices are also super reasonable compared to their competitors."

"Got 4 new tyres in the Black Friday sale at 15% off. Got booking slot to suit. Was told when I got there it will take an hour. Asked if they had WiFi to read news while I wait, checked in settings and while told no, it was listed as free WiFi but it would not connect. Told I could go to a cafe nearby but I had had my limit of coffee. Was done in 55 minutes. Had the WiFi worked it would have flown by. No hidden charges given. All in all a great service."

"I went in the day before, they did a vehicle inspection of all my tyres. The manager explained I needed two new front tyres and my back ones were fine. They ordered two brand new hancocks for my van costing £111.00+ VAT .Got there at 8.30 am the next day, within 45mins both tyres were changed, they even topped up my oil. As a female it can be quite intimidating going to these places, but the manager was lovely, They used plastic covers so my seats wouldn't get dirty. Altogether I felt I got a good service and was not ripped off. You can also have your vehicle serviced there , I would definitely recommend this branch of Halfords"