Time 4 Sleep

"Ordered bed took 4/5 weeks to come, bed arrived started unpacking noticed one of the side hooks was bent, (clearly packed broken) I didn't have anything to unbend it, also didn't want to snap it. Called number, spoke to a lass told me to email it and she would get back to me. Heard nothing for over an hour. Called again, lass opens the email finally. Saw the issue books me to have another part redelivered 3 days later... asks me to box up the old parts best I can for collection. Delivery men come and say they're only dropping off (seperate company not their fault). So I call and speak to another lass. Puts me on hold for Aaaaages, and in this time the guys have obviously left, tells me they can pick it up following day, no good I have chemo. So she says Monday, then says "maybe they thought you wanted to dispose of it yourself" no... she clearly said package it best you can. Guys have just come today to collect. Delivery company very nice BJS. Bed isn't what I thought at all, clearly rushed. I paid £750 for the bed and customer service is useless and clearly they just make them quickly without any standard checks before they're packaged. I would never buy from them again. Wish I'd returned it but I didn't want to wait another month for another company. No decent support if something goes wrong. If I hadn't of called back I doubt I would of ever heard from them. I do not recommend at all."

"This was our first purchase from Time 4 Sleep, and we were inspired by a particular style of bed, that although had a higher price tag than other similar alternatives from other suppliers, it oozed a quality and uniqueness that the alternatives lacked. Upon delivery, we noticed a minor flaw in the leather, but this was so professionally and efficiently dealt with in a no quibble exchange that this further added confidence in the company. All in all, they went over and above to ensure that we received great value for money."

"The company itself is fine. I bought the Westcott bed back in March 2020. All delivered on time. The upholstery was fine but the problem was with the frame. It is made of the cheapest, thinnest, nastiest pine known to man. It's supported with a middle leg which is how you know your furniture is cheap and nasty. I was going to return it but the pandemic hit and everything just went a bit wrong. Anyway we are both under 60kg but the frame snapped on the middle support bar. We have tried to fix numerous times but no luck. I'm writing this at midnight after hearing another spectacular collapse in the other room where my poor exhausted partner had finally fallen asleep. This bed is not fit for purpose. It boggles my mind that companies are able to make such poor quality products and get away with it. Here's a lesson for anyone reading this: if you ever buy a piece of furniture, whether it's a sofa or a bed, and it has a middle leg in the middle, return it. It means they've skimped on the quality and the structural integrity is so rubbish it can't support itself. Run a mile."

"Seeing as your website doesn't allow one star reviews. Sold a double bed, nice fabric, instrucruons awful, but it is supposed to fit a double mattress but the gap is far too wide around each side, it looks horrible, you can see the metal frame which should be covered by the mattress. Customer care is awful. Avoid time to sleep. What a waste of money"

"Fantastic product and more importantly aftersales, it had a broken piston which Laura & Lisa sent me a replacement to fix, arrived very quickly. Very customer friendly service. Tom"