ScS - Sofas, Flooring & Furniture

"Do not recommend this store. We went in and purchased a corner sofa and chaise and paid in full on 26/12/22. We then went back on the 28th to change the configuration as it wouldn’t fit our wall where we needed it. We spent almost 2 hours with Martyn to make sure this was definitely changed - he even showed us the amendment on the screen and we got the paperwork. We’ve spent a lot of money on this and our biggest investment to then have the sofa delivered and it’s the original configuration (1 corner, 2) when we changed it to (2 corner 1) SAYS THIS ON OUR AMENDMENT also as proof. We now cannot shut our living room door, customer service was absolutely shocking. Once we finally got round to speaking to someone we was offered to have the sofa taken straight away, wait upto 10 weeks without any sofa and the proper configuration sofa to be sent back out. With two children this wasn’t an option, we needed somewhere to sit. We then we’re offered £100 money back - now to say we spent close to £2,000 on this sofa it was a poor excuse. After no luck we went into the store (to add, they couldn’t bank transfer or send a cheque, we had to drive all the way back) we got no apology and rude staff. One thing I’ve noticed is that the staff come across so caring and lovely if they think you’re going to purchase a product but as soon as you’ve bought it or have an issue, you see the real lack of professionalism. We were so excited, a long time saving to have this experience."

"It would have been nice to have a browse without being followed and watched every sofa we looked at also once we enquired about a price it ended up with add ons that basically doubled the price so might give it miss"

"We ordered our new sofas nearly end of October and when we ordered we told the sales person we want them delivered end of January and they said that's fine now there is a delay from the manufacturers waiting delivery to the distribution centre and its not going to be until middle of February before we get them they have plenty of time to get them made and ready for our delivery sorry but won't be using SCS again"

"We didn't originally go here to buy, just to see what was available. However after much discussion with David in this store we came out having ordered two new settees. Just have to wait and see if the follow up is as good as the sales side. Will let you know."

"PLEASE AVOID AT ALL COSTS!!!!!! STEVEN IN HUDDERSFIELD HAS CONNED ME OUT OF MY HARD EARNED CASH DURING A FINANCIAL CRISIS. I ordered a set of sofas roughly 3 months ago. I asked the salesperson if I would receive the sofas in parts and whether staff would assemble them… staff at SCS advised me the sofas would be assembled in the house. I removed my old sofas as I was advised my new sofas would be delivered. When the sofas arrived, they were in one part hence why they were unable to get it through my door. I am having to sit on the floor with my kids. SCS manager is very rude and is demanding I pay £600 extra to have someone assemble the sofas inside the house. I am appalled by the customer service provided and will not shop at SCS again. The staff are stuck up, unhelpful and ignorant. Save your money and shop at recognised brands who have strong values. SCS is run by a bunch of cowboys trying to sell low quality products at extortionate prices. Avoid, avoid, avoid."