Prime Health Surrey

"This is a very good practice with amazing doctors but the accounts, the admin and the management are unable to produce a correct invoice after one month later. I have called dozens of times, have sent and received lots of emails, still not rezolved and the incompetence is simply unimaginable"

"The team here are great. Professional and efficient. My only advice would be double check the parking spots to make sure you're in a named bay, they are labelled but it's pretty small unless you're actually looking for it. In terms of environment, treatment and general approach. The team are courteous, efficient, professional and most importantly human."

"Went here for an mri, lots of parking available I went on a Sunday. Parking is free but u have to park in the spaces allocated to prime - see photos the spaces are clearly labelled the company they are allocated to. Great service from the team that looked after me. I had an mri on my leg & knee & I didn't have to remove my jeans just my jewellery, watch & trainers. Each mri takes 20 mins. They give u head phones to listen to radio station of your choice. I found the mri machine made a bit of noise throughout as expected but not as loud as the nhs mri I had in previous years. I didn't have to wait & was seen straight away. I had 2 x mri's done which took 40 mins & was out & back in car 45 mins after I'd arrived. I was also given a disc copy of my mri afterwards. Great service"

"No results or report after over a week. Worst private service I’ve ever experienced. Want my blood tests and stool results back, one being a cancer blood test result. This is meant to be private? You get results quicker than with the NHS! Disgusting."

"Had and MRI of my wrist - have chased and followed up the results for a full 5 business days to no success. Each time I call I’m told ‘I will need to speak to my manager who will call you back’. To date no one has ever returned my call. Only through my constant chasing has someone finally said ‘we’ve now found your test results’. Slightly concerning that MRI results could be ‘lost’. MRIs are not a joke and cost a significant amount of money - irrespective the results, one would expect the results to be available within a few hours (or even a full working day) but not 5 working days . . Disappointing service."