Mercure Sheffield Kenwood Hall & Spa

"We recently stayed here for a one night, and there was some error on our part with the booking when we arrived late on the Friday evening. However, the hotel staff were very understanding and was able to sort the issue out very quickly for us, which was greatly appreciated after a four hour journey to get to the hotel. The hotel is clean, comfortable and the rooms are very spacious and relaxing. Breakfast also had a great choice and selection of foods. All the staff were very friendly throughout our visit here."

"I was pretty happy, nice big room with a fridge, coffee machine and a balcony. Internet was good room was clean and tidy. Ample parking and the staff were friendly, sorted an issue with my food quickly. There's a gym on site pretty small, but you can get a workout in it. Pool as well, although I never used it, but it seemed to be decent. Food wasn't bad good selection. All in all worth a stay, I would have no issues going back. As I say again the staff were pleasant and helpful so that's half the battle."

"Our visit here wasn't for a pleasurable reason but the service we received made the whole experience immeasurably more positive. This isn't the most luxurious hotel you'll see, its decor is dated and tired in places but the welcome you'll receive, the smiles and the genuine desire to provide exceptional customer service that we experienced from all staff members make this a hotel we absolutely want to come back to. The location is fantastic, the grounds stunning, rooms spacious and clean, beds comfy, the food was excellent and well priced and it's dog friendly. Thank you!"

"I attended a day only work event here. The conference room facilities were good. It's a handy location, close enough to the city for people on public transport, but far enough out for a reasonable amount of car parking. It would have rated higher, but there was a mess up with our booking, meaning we had a smaller room than planned. Refreshment breaks were well catered for and the lunch was good."

"The room was atrocious value for money. I booked online early to attend a wedding. It looked as though I was booking direct with the hotel but it turned out it was through a third party. I paid £431 for a standard double room for two nights. A fellow wedding guest paid £150 approx for a luxury double suite for one night. And my booking didn’t even include breakfast, which you would expect to be covered by the vastly inflated price. The room was gloomy and dark. There was only one bedside lamp but another was provided when I pointed out the omission. What’s wrong with central ceiling lights these days? There was a desk provided but no light to see by. The staff were friendly. The wedding rooms and service were fine. But I wouldn’t recommend Kenwood Hall."