Halfords Thames Way, Gravesend DA11 0DQ
About the Business
At Halfords, our mission is to help our customers get the most out of their journeys. We are a one-stop-shop for all your cycling, motoring, and leisure needs. As one of the leading bicycle stores in the UK, we are proud to offer a wide range of bikes for all ages and abilities, including mountain bikes, road bikes, electric bikes, and kids' bikes. With Halfords, you can find the perfect bike for your style and budget.
Our car repair service is second to none, and we provide a range of essential services to keep your vehicle on the road. Our highly trained technicians use the latest equipment and technology to diagnose and fix any problems with your car, from simple repairs to full engine rebuilds.
Halfords is not just a bike and car store; we also stock a fantastic selection of clothing, electronics, and accessories to enhance your outdoor adventure. Whether you need a new helmet, cycling shoes, or a GPS for your next trip, you can find everything you need at Halfords.
Established in 1892, Halfords has a long and proud history of serving the needs of people on the move. We are a point of interest for many people who are passionate about cycling, motoring, and exploring the great outdoors.
We are located at K3, Imperial Business Estate, Imperial Business Park, Thames Way, Gravesend DA11 0DQ, United Kingdom, making us easily accessible to customers from all around. With our exceptional customer service, competitive prices, and outstanding range of products and services, Halfords is the ultimate destination for all your leisure and travel needs. Visit us today and let us help you get the most out of your journey.
Photos
Location & Phone number
K3, Imperial Business Estate, Imperial Business Park, Thames Way, Gravesend DA11 0DQ, United Kingdom
Hours open
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 18:00
Sunday:
10:00 - 17:00
Reviews
"Failed to send confirmation email for pick up, had to phone service centre, who confirmed that my order was ready. Drove to store, very rude, careless & arrogant attitude from sales assistance at till. Struggled to raise his head and mumbled "Yes". I placed a copy of my order on the checkout and said I'm here to collect parts, again with his head lowered he mumbled, "what parts", I said the order is there with the order number, he them mumbled "surname", how rude!! He walked off got the parts and returned, stating that I owe a penny, despite me paying in full online. Totally ignored the order confirmation which I printed and took with me. I have never felt so offended in a retail environment. Never asked for ID, he doesn't deserve to be in employment. So careless & uterly rude! I will never shop at Halfords again, he is lucky that he didn't get a mouthful, the rudest shop assistant that I have ever met!!"
"Totally disastrous interaction. Bought and paid for a battery with installation recommended by website. Turned up to collect when Sent message that battery was ready. No appointment so no installation despite no opportunity to make an appointment in purchase process. Then asked all my details and offered an appointment next day. Great. Turned up next day, can't install this battery in your car. You have to go to an auto centre. No-one knows what they are doing in this store. Totally lost confidence, if I ever buy from Halfords again it will not be from this store."
"Gravesend store brilliant Customer services in South Africa worse than awful just let your customers contact the store directly… a hour of my time wasted… store resolved in 1 minute Second experience of the customer service last time I cancelled and went to boots I suggest you are losing a lot of business Store experience spot on Online experience worse than awful not sure I would use again"
"Frustrating trying to find out updates on how my bike repair was going, the store never picks up the phone and when they did promised call backs but never called back. When I came to pay for my repairs I had a 10% discount voucher, which was perfectly fine, but the person on the checkout couldnt process it and sort of said 'tough', without any reason."
"Took my kids Bike for repair( Halford free assessment) and got it fixed for free by the team! I was expecting a massive bill of around 50£ or so thinking I had to replace the brakes but it had just loosened and had to be re-wired. Thank You SO much Team! Happy Kid Happy Mommy"
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