Action 365 Ltd.

"How this company isn't breaking the law, I have no idea!? Been spending hours on the phone trying to get hold of them for months. You read that right... MONTHS. Effecting my ability to renew as got ongoing claim on my record. I took blame for a little scratch 7 months ago. How is this still ongoing!!! Joke of a company and I have no idea how they're getting away with this. Disgusting."

"The most unprofessional company I have ever had the misfortune to deal with. I opened a claim for a stolen car the first week of August 2022, my claim was finally paid Jan 2023. Unless you constantly harass them your claim will never progress, every time I have called I have been on hold for hours, once I waited for four and half hours then was disconnected. Emails are never responded to - "don't email, we never read them" "I can't check if we've received your email, I'm not allowed to check" etc is the level of professionalism and efficiency you can expect. You are constantly given ridiculous excuses such as "claims like this do take time" (five months?!) and when you respond to/correct them, they just move onto whatever excuse is next on their script. When my claim was finally ready for payout, I was told their 'system' had broken for weeks. Then they were waiting for documents from my finance company, despite my finance company emailing them constantly and copying me in, saying they had already sent everything. Then they had to "look into" my claim as I own a company, despite my car being my personal vehicle and nothing to do with my company. They have absolutely no idea what they're doing, nor do they care about the to me and money they are costing people. I'm just glad I no longer have to spend hours a day trying to get somewhere with them. The only reviews on here that aren't one star are, unbelievably, from their own staff, saying they love working for the company and get free pizza, which sums up the embarrassing level of unprofessionalism you can expect from them. Maybe less eating pizza and more answering the phone is needed!? As everyone else has said, avoid these absolute clowns like the plague."

"Had a tracker fitted 12 months ago had excellent results and now they given me renewed insurance policy price of over 800 on line got it for £278. Not good company"

"I have never known such an unprofessional company. Phones are obviously disconnected at their end, don’t bother calling they NEVER answer. Been waiting 4 weeks now to have a payout, only to be told last week that their database is down and therefore can’t pay my claim! When I email back I never get a reply, so when I asked how long it would take I had no response!! I’ve had people from the claims line send multiple messages to them to call me ASAP and they NEVER DO!! It is absolutely infuriating. I have told them numerous times that I can’t get to work or drop my son off to nursery until this is resolved, as I can’t get a new car until it’s sorted, it’s a massive disruption in my life. They don’t care, they don’t help and you’ll be waiting a long time. AVOID AT ALL COSTS!!!! Freedom Brokers, Pukka, Sainsbury’s, ALL OF THEM OPERATE FOR ACTION365 DON’T INSURE WITH THEM. If they think that I will just forget about this claim (which I believe they do) they’re sadly mistaken, I will be taking this up with the financial Ombudsman and I will have my payout. You as a company are disgusting, people that pay money for the insurance you provide can’t even get hold of you! Absolutely vile."

"Unbelievable. Twice waited over 3 hours on the phone only to be answered by someone who didn’t have a clue, 6 weeks since my claim, and only got response when I complained on sainsburys bank Twitter page. Still No reply to my email I sent them 2 weeks ago. Avoid them at all costs."