Halfords - Chingford,

4a Walthamstow Avenue, London E4 8JA

"We were served by Elliot a friendly young man who immediately engaged with us and was positively invested in our needs. We were returning a steering lock which we felt was not really doing what we wanted, this was no issue to him, he came outside to see the car and we explained exactly what our problem was, he then came back with a different model, attached it, showed us the security angle of the item which we felt did the job and we bought it. Next we wanted a car seat he then spent over 15 minutes going through all the different aspects of the model’s on display and guiding us through the changes our grandchildren would go through and which model would best suit our needs, all in all a great experience so well done to both Elliot and Halfords for having staff like this who give shoppers the help and expertise they need and which is unfortunately lacking at a lot of other retailers"

"Stephen & Nwandu were extremely knowledgeable and helpful. They showed the level of customer service I wish the rest of the world would take note. Couldn't reccomend them highly enough! Thanks gents - Nathan Audi a4"

"Giving a 5 star review for Sam and Max at Chingford Store. They turned what would have been a zero star rating experience round. I rang the simply awful offshore customer service line which is a total oxymoron. I wanted the brakes repaired, I was booked in yesterday. I took time off work and dropped it in then was called back and told nothing could be done for 3 weeks… as there were no repairers employed over Christmas, which I had been told at the outset I would have gone somewhere else. Sam saw me walking out forlornly with the unfixed bike and asked what was wrong, given it was quiet she asked Max to look at the bike there and then and the brakes were fixed within the hour. Simple common sense approach completely changed my view. Halfords management if you read this you need to overhaul your customer service line. It must put more people off than it helps…."

"I went into Halfords Chingford to get some advice re buying a roof box and bars. I was served by Brandon, who spent a fair amount of time telling me relevant options after looking at my car and listening to my needs. I felt that I was being properly served and was a valued customer. I did not intend to buy today but given all the information I made a £400+ purchase. Thank you Brandon"