Halfords - Brixton (London),

Unit B Effra Road, London SW2 1BZ

"My wife visited the store on Tuesday and Friday this week and she was amazed at how every single person she interacted with (Andrew, Cory and Damian) was polite, friendly, helpful and calm. This has been our general experience consistently in the past few years with this branch: in fact we always come down to Halfords in Brixton to buy our bikes or get them serviced, as we know we will be treated nicely and they also offer very competitive prices... We were also impressed by the speed of the service: we thought she would have to wait a couple of weeks before it would be ready (we ordered a gold service and we paid exactly what we were quoted, no unpleasant surprises)! Thank you for making the keeping of our bikes safe and in working order so easy, we cannot recall the last time we have been served in such a delightful way by every single member of a shop team apart from at Halfords in Brixton, so well done everyone!"

"I just bought a Brompton bike at Halfords Brixton. I was helped by Jonathan (I think). He was really friendly and despite the store closing he helped me sort out my purchase really quickly so I didn’t have to go back."

"We dropped our car off for the roof bar fitting service and received a parking fine for overstaying the maximum time limit even though the service took longer and our car wasn't even in the car park (it was in the workshop). We contacted customer services to ask for a refund but was told that they are unable to offer any reimbursement. Be warned!"

"Terrible service. Item ordered online, for collection at Brixton store. Not there when went to collect - unable to give a reason. Offered a gift voucher as didn't have card with me to refund to it! Accepted cash instead. Later received eReceipt for £0 and then, to add insult to injury, an email to confirm my order had been cancelled! Person in the queue behind me had almost identical story. What's going on at this store? Won't be shopping here again."

"I came in for a front headlight bulb change ended up getting a full car check with free join up, Nick my customer service rep was very helpful, he checked my car throughly and I needed engine oil and coolant as well as wiper blades I did not know I was driving unsafe with the oil and coolant so this was very important. Nick was attentive and explained in details what needed to be fixed/changed he was very polite and courteous. I would like to thank Nic and Halfords team for a very pleasant experience on this occasion."