TrustFord Alperton Service & Parts Centre 340-342 Athlon Road, Wembley HA0 1BX

"I recently went there for a repair and I can say that the work was completed with professionalism . Only thing is that this is quite expensive. I felt that The labor charges are exorbitant somewhere in the range of £130 / hr . Such calculations are very subjective hence I personally don’t agree with this approach . They should rather charge per job instead of per hour . At least as customers we would have some measurable criteria"

"By far the worst service I have received in my history of owning a car. I purchased a car from this exact branch 8 years ago, and I couldn't have flawed the service I received, but things have clearly changed significantly over the last few years. I have had nothing but problems since purchasing my car in September of 2020 with extended warranty. It was identified in a service my car had a minor oil leak, I left my car with Ford for a week and when I went to collect it no work had been done. After extensive conversation I booked it back in, but before it could go in it broke down and would not start. The AA stated it now also had an electrical fault. A courtesy car was arranged by the AA on behalf of Ford for 2 days. Trust Ford management assured me that this would be extended it required, after me calling them on several occasions, the courtesy car was not extended and the management insisted they hadn't agreed to this. The courtesy car was collected and I was called by the manager of the Alperton branch who told me my car was ready to collect, and the issue with the alternator had been identified and fixed along with the oil leak. When I collected the car a customer service representative looked up details of the repair on the system and repeatedly stated only the oil leak had been fixed, and not the alternator that had caused the car to break down. I asked him to communicate with his manager as he had told me different just a short time earlier. Returning from communicating with his manager in the back office, he now stated both the oil leak and alternator were repaired but he could not provide me with any record of the alternator repair work because 'that wasn't how they work'. I paid £500+ for the repair work, but I really am none the wiser as to whether the issue with the electrical fault has been rectified. An all round terrible experience, with even senior managers lacking the ability to communicate and stick to their word. I also found they were very resistant to communicate via email as this would mean there is a record of communication and would have to stick to promises made. I will be attempting to sell my Ford car in the near future so I never have to deal with this company again. I would strongly advise against doing business with this company."

"Warranty issue. They make all the right noises. Very polite in person. However a courtesy car was promised and they never delivered. Kept fobbing me off to the next person. Unacceptable. Had to spend lots of money on travel for a faulty car I haven’t even owned for 3 months."

"We brought our vehicle for a fuel filter particular fault and was advised it was under warranty, due to the age of the vehicle. After 3 days we were told to come and collect the vehicle as it was ready. We sent our drivers to collect and on arrival was told that the vehicle was in fact not ready. We were then lied to constantly for almost another 3 weeks, waiting and being told that the vehicle had developed an electrical fault whilst with ford and they simply dont know why this has happened. We were told so many stories and now having collected the vehicle (all being well) we were never told what happened to our vehicle or how it was fixed. In total our vehicle was with "TRUST FORD" for almost a month and no apology or explanation was given, let alone any sort of compensation for the inconvenience and losses we incurred due to ford's lack of negligence."