About LV=
Welcome to LV=, a leading establishment in the finance and insurance industry that has taken the United Kingdom by storm. Our mission is to provide our clients with the most comprehensive and reliable insurance policies and financial services available. For us, it's about building relationships with our customers, understanding their specific needs, and providing tailored coverage that meets their individual requirements.
Located at the impressive Ship Canal House at King St in the heart of Manchester, our offices are staffed with highly trained professionals who are committed to ensuring your complete satisfaction. Our team understands the importance of a personal touch when it comes to insurance and finance, which is why we take great pride in doing business the old-fashioned way, with a handshake and a commitment to excellence.
We offer a wide range of insurance policies and financial services for individuals, families, and businesses. Some of those services include home insurance, car insurance, travel insurance, life insurance, and pet insurance. We also offer a variety of financial services such as investments, pension plans, annuities, and savings accounts.
At LV=, our customers are our top priority, which is why we strive to offer the best coverage and services possible. We believe in building lasting relationships with our clients and in being there every step of the way, from helping you choose the right insurance policy to assisting you with financial planning for your future.
Whether you're a new customer or a long-term client, we pride ourselves on being a point of interest and one-stop shop for all your finance and insurance needs. Come visit us on the ninth floor of Ship Canal House and experience the LV= difference for yourself.
9th Floor, Ship Canal House, King St, Manchester M2 4WU, United Kingdom
Opening hours of LV=
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of LV=
"Not impressed with the claims process. I had an emergency, and LV treated it as anything but; in fact the emergency phone line just forwarded me on to another number. The staff haven't been polite or helpful at all."
"Just to mirror what most have already stated - avoid!!! They’ve messed us around massively with our renewal price - firstly doubling it, then increasing by a further £700 and not honouring their original “valid for 14 days” quote. Terrible company"
"Shocking, stay well away. Get you in with a low premium then when you need them they refuse to pay out. Cancelling all our policies with them immediately."
"Aleah from LV was incredibly unhelpful. Was becoming very irate on the phone call also talking over me. Was told the excess on repairs would be waived as it was a non fault claim. She even listened to the call I was making the claim on and it details that the excess would be waived. Very Unhelpful team. After speaking with Aleah as she was so unhelpful I asked to speak to a manager he was called Nathan, again very unhelpful. Will not be using LV again and will definitely be making sure all friends and family stay away from this sham of a company."
"After my previous poor review - and there seem many who have done the same - a very curt lady from the complaints department got in contact with me saying they have the right to refuse as I didn't have a plumbers report. Of course I didn't have a plumbers report. There was water running through the ceiling and if I'd waited for a plumber, they'd have been dealing with much more of a claim...and probably wouldn't have paid out on that either. In the end, being talked over by someone who understands nothing seemed pointless so I terminated the call. They had no intention of discussing either my claim or complaint. Just gave one sided reasons not to pay. Interestingly, whilst I am apparently insured by #fairmead, all documentation and envelopes are still branded #legalandgeneral . Trust neither these nor #LV= #liverpoolvictoria or #BVS assessors. Useless....look at the level of all the reviews!"
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