About NCF Living Merry Hill
At NCF Living Merry Hill, we take pride in providing our customers with an exceptional shopping experience. Our establishment, located in the Merry Hill Retail Park in Brierley Hill, United Kingdom, offers a vast selection of high-quality furniture and home goods that cater to a variety of tastes and styles.
As a furniture store and home goods store, our impressive showroom includes an extensive collection of furniture pieces to suit any room in your home, including living room, dining room, bedroom, home office, and outdoor furniture. Our store also features a range of home accessories, from lighting and rugs to curtains and bedding, to help you create the perfect ambiance and style for your living space.
Our commitment to quality products is reflected in our attention to detail and our team's focus on excellent customer service. We understand that choosing the right furniture and home accessories can be a daunting task, which is why our knowledgeable staff is always on hand to provide guidance and advice to ensure you find the perfect pieces for your home.
As a point of interest, NCF Living Merry Hill has become a popular destination for shoppers seeking high-end furniture and home goods products. Our store offers a wide range of products from well-known brands and designers, giving you access to the latest trends and designs.
Our store is not just a furniture store or a home goods store; we are a place where quality, style, and customer satisfaction come together. We strive to exceed customer expectations with our comprehensive product offerings, exceptional customer service, and competitive pricing.
So if you are searching for a store that offers a wide selection of high-quality furniture and home goods, look no further than NCF Living Merry Hill. We invite you to visit us today and experience the difference in our exceptional products and service.
NCF Living, Merry Hill Retail Park, Brierley Hill DY5 1SY, United Kingdom
Opening hours of NCF Living Merry Hill
Monday:
09:30 - 20:00
Tuesday:
09:30 - 20:00
Wednesday:
09:30 - 20:00
Thursday:
09:30 - 20:00
Friday:
09:30 - 20:00
Saturday:
09:00 - 18:00
Sunday:
10:30 - 17:00
Reviews of NCF Living Merry Hill
"Brought leather furniture 10 months ago the leather on the chair is peeling off thay won't even come out to look at it. No after care at all very poor quality dreadful company to deal with"
"I am honestly so upset and let down by this company. Completely ignored my concerns and no solutions provided after several months. Multiple email chasers sent and store visits. See email sent below. Please avoid NCF and go to a different store such as dreams. The after sales and customer service is the worst I have ever experienced in my life. To whom it may concern, I write to you in relation to The Mattress Comfort Gel 2000 which I had purchased on 06/11/2021 as per the attached receipt. It has been 11 months since I had purchased the product and the mattress has already begun to sink in the middle, which has been causing me to have severe and aggravating back pains. I have referred my back pain to my doctor and Chiropractor and have confirmed this is due to the mattress I am sleeping on. I have made several attempts to try and rectify the issue with NCF. 8 months after my purchase I visited the NCF store in Perry Barr to seek advice on this matter. They informed me that someone would contact me to resolve this. I was then contacted multiple times and asked to send pictures of the mattress. I sent pictures twice and received no response. I had to visit the store again and explained the situation. The manager said someone would contact me. Since then, I have received an email explaining that nothing can be done to resolve the issue. A solution was not provided and the email was patronising in a way, stating that the mattress is built to be this way, and comparing it to a sofa. However, no adequate steps have been taken to try and rectify the issue and to attempt a repair. It seems as though a default email was sent and my complaint was disregarded and in breach of my FOS rights. NCF are therefore in breach of the following: 1. Section 9 of Consumer Rights Act 2015 as ‘Goods are to be of satisfactory quality’ and as per Section 10, ‘Goods are to be to be fit for particular purpose’. However, the product is no longer of satisfactory quality and is no longer fit for the intended purpose in which it was made for. 2. Clause 12.3 of your Terms and Conditions which notes the following: “12.3. We guarantee all Products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery. In all case s, We reserve the right to inspect the Product and verify the fault.” The product is within the 12 months from the date of delivery, however NCF have not taken the required steps to verify the fault and to propose any suitable recommendations of repair/replacement. 3. Clause 12.5 of your Terms and Conditions which notes: “12.5. Should You agree, We will arrange to repair a defective Product free of charge. Alternamtively, at Our sole discretion, an allowance may be made for You to arrange a local repair. We reserve the right to offer a full refund if a repair is not acceptable. If a repair is not possible or practical, We will offer You, at Our discretion, a replacement or a full refund. Should a replacement no longer be available, or circumstances determined by Us make a replacement impractical, it may be replaced with a part that closely matches it. We reserve the right to send out an independent third-party furniture specialist to inspect and, if You agree, repair Your furniture” NCF are therefore in clear breach of Clause 12.3 and 12.5 as no adequate steps have been taken to arrange an inspection nor repair of the faulty item despite the several attempts, I have made to make them aware of the fault. As its clear that my complaint was disregarded and ignored, can I request for someone who is competent and part of the senior management team to review this issue and provide a suitable solution. And provide compensation and reimbursement for the time, inconvenience and stress caused in trying to resolve this issue."
"Bed had been delivered and unpacked however the entire product is faded and not as purchased from the store. Complained and have had no answer or indication of what is going to be done. Stuck with a faded product which we cannot use and having to sleep on the floor. Would never purchase from here again. Still awaiting feedback.."
"Visit today to buy a bed. Amazing customer service from Josh! First he briefly said about current offer and let us to look for what we need. Then helped with final decision. He even let our 3yo son yo use a toilet. Very polite and knowledgeable about products. Will defo recommend for friends and family!"
"Dale was amazing! He came and was so helpful and knew exactly when we needed him and told us exactly what we wanted to know and left us alone when we wanted to check the beds properly so wasn't pushy at all.. he was so kind and polite and nothing was too much trouble for him. Amazing sales man and amazing customer service! Best I've experienced! I normally don't want to write a review for people but I had to for Dale. Deserves a raise!"
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