Cousins Furniture Dudley Store

"I am still waiting on my grey dining chairs from august 2022. the advised date keeps getting pushed back. I have had to chase for the updates the Dudley team didn’t even bother to keep me updated. So many times they’ll “call me back” and they don’t. I called back and had to complain for them to give me the new advised update. Office Staff don’t care I have been waiting months for these chairs. The store manager is the only one in that store that had good customer service skills. If your shipment is delayed by over 7 months why not chase the actual supplier ??? Still awaiting I deffo will never be shopping with cousins Dudley again"

"Good quality furniture. Well worth a look. The some of the sales team want to brush up there personal skills though. My wife wanted a sofa, she chose it and paid for it with her money, that she had worked for. So why did the salesman keep asking me for details and put my name on the order. Believe me, he very nearly lost the order but gained a right mouthful. Remember women work too!"

"Would not buy anything from them again. Purchased a corner suit as we came out of covid. When finally deluvered do not feel that the cushion filling was as I ordered and poor quality. Customer Service difficult to contact and quite rude and unhelpful. Even after all this time it still annoys me"

"Wish I could give a minus, ordered a tan leather sofa what I received was more of a dark brown colour. Salesman said well that’s what the supplier says is their tan colour . I showed the salesman a tan colour sofa I wanted he just ordered the suppliers tan colour. This needs looking at by trading standards because no way is my sofa a tan sofa."

"Cousins has good selection and it’s a nice brand. But the staff in this branch make you feel like they are doing you a favour for selling to you. You get the feel that they sell too much to the point that they are not interested in your Buisiness. Quiet arrogant chaps Woking their."