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Bensons for Beds Harborne
48 - 50 High Street, Harborne, West Midlands, United Kingdom
About Bensons for Beds Harborne
Bensons for Beds Harborne is your go-to destination for all your home furnishing needs. Situated in the bustling High Street of Harborne in Birmingham, this establishment is not just a furniture store but also a point of interest for those who are looking for high-quality and stylish furniture pieces.
Since its inception, Bensons for Beds has been synonymous with comfortable and quality beds, and over the years, the brand has expanded to include other home goods such as mattresses, bed linens, bedroom furniture, and carpets.
The Harborne store is a reflection of the brand's commitment to quality and comfort. From plush mattresses to trendy bedside tables, the store has everything you need to transform your bedroom into a haven of comfort and style. The store's friendly and knowledgeable staff are always ready to help you make informed decisions that suit your personal style and budget.
In addition to offering high-quality home goods, Bensons for Beds Harborne is also known for its exceptional customer service. The store's team ensures that every customer is satisfied with their purchase and goes above and beyond to offer personalized assistance before, during, and after the purchase.
Apart from its reputation for quality and excellent customer service, Bensons for Beds Harborne is conveniently located in Birmingham's picturesque Harborne area, making it a must-visit store for anyone looking to furnish their home.
In conclusion, Bensons for Beds Harborne is an establishment that has earned its place as a leading home goods store in the United Kingdom. Whether you are looking for a new bed, stylish bedroom furniture, or comfortable mattresses, this store has everything you need to create a comfortable and stylish living space. Visit Bensons for Beds Harborne today and experience quality, comfort and exceptional customer service like no other!
Photos of Bensons for Beds Harborne
48 - 50 High St, Harborne, Birmingham B17 9NE, United Kingdom
Opening hours of Bensons for Beds Harborne
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
10:00 - 17:00
Reviews of Bensons for Beds Harborne
"When I initially ordered, I was told it would be an 8 week delivery period. That’s fine as I knew to expect it. Two days before my delivery was due, I was contacted and told my mattress would not be delivered with no idea of when it would be available. However, the bed frame was arriving as planned. On the day of delivery, I received a message to say it was out for delivery. I moved my old mattress into a different room to make space for the delivery team. Twenty minutes later, I was told the bed frame would not be coming and that it would arrive the next day. I was due to be away for the weekend but was given no time to process things and find an alternative, the caller simply said if I wanted to change it, I would need to call back and ended the call. I then had to spend a considerable amount of time on hold to rectify this, which couldn’t take any of my requests into account (I asked for the frame to arrive early due to me needing to leave and being unable to get someone to be home for the delivery). I also asked for a different delivery day to be told the next available was another 6 weeks on! I had already taken a day off work for the delivery which didn’t arrive. The frame came the next day, and I had to cancel my weekend away to ensure I was home to take delivery. I then waited almost a week for the mattress to arrive - I wasn’t given any choice of delivery dates, just informed of when it was coming, meaning I had to take another day off work. The item itself is great, but the customer service leaves a lot to be desired. Even the employee on the telephone told me that there had been a lot of problems with the stockist. So why was I not informed of this earlier than the day before my delivery was due? My money was taken as soon as the order was placed!"
"Terrible customer service. Ordered my bed at the beginning of November 2021. My delivery date was the 21/12/21. I rang on the 20th to confirm my time slot as I had not received a text message. Only when I rang the lady told me my delivery date was actually the 21/02/22! I had not been notified about this. I then requested a call back the same day as I’d been passed from department to department and was on hold a very long time. Fast forward to February and I still never received my call back! I then received an email a few days before my delivery date saying my delivery date has once again been rescheduled a further 4 days! I rang and managed to talk to a lovely lady who said I’d be given compensation once my delivery had arrived. The day before my delivery I had a phone call off bensons for beds stating my delivery will “unfortunately” not be coming tomorrow however my mattress will! (I mean what am I suppose to do with a mattress with no bed?!) oh and by the way the lady couldn’t confirm a new delivery date! I wanted to cancel the order but as the mattress was ready to be delivered they said I can’t cancel but I can refuse to accept it when delivery guys deliver it (makes sense?! No!) then on the morning my mattress was coming I had yet another phone call saying there was a problem with the vehicle in which it can’t be delivered until the following day. However I was not bothered as I was not accepting the mattress anyways and therefore told the delivery people not to bother deliver it. It’s very frustrating how a big, reputable company has such bad customer service and how it’s even still open?! Wil never attempt to shop with bensons for beds ever again :)"
"The delivery men didn't bother to take the wrapping off the new mattress before they put it on the bed and they made a big deal about the mattress I was returning even though I'd already paid for that service and had put the protective covering on it ready for them to take it. It is a heavy mattress but I'm a woman who's moved it several times so I was surprised that 2 men struggled. The communications for informing me when it would be delivered were the most professional part. Thanks."
"Unfortunately, I’ve had a terrible experience. From the start they took extremely long to deliver the Sealy mattress we purchased for £800. Now 3 years later the mattress has indents, rips and is causing back aches. However, they have refused to help us even though the mattress has a 5 year guarantee. I have called them multiple times sent multiple emails (which we didn’t receive a reply to), since May 2021 and only now in Jan 2022 after chasing them up, we’re being told there’s nothing they can do for us when the mattress clearly has a manufacturing fault. I even visited the store about 14 days ago and a member of staff (wearing a “15+ years of experience” lanyard) was unhelpful and rude. Stay away from Bensons for beds as they have the worst customer service."
"Shop and delivery employees provided an excellent service. Its a shame the Customer Services Team cannot follow their footsteps. I had to order gliders as incorrect ones were sent and 3 times the incorrect ones have been sent. I now have 12 wheels and 4 gliders. If you contact the shop they are not able to intervene. So how are you supposed to get the correct order?? Maybe Customer Services need some training?"
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