Smart Dental Care - Poulton Dental Centre

"I'd agree with the majority who've given very bad reviews as this surgery doesn't even seem fit to offer a professional and caring emergency service. My experience was shocking to say the least. The dentist who treated me just wanted to rush through the process and get rid of me within 15 minutes even though I'm a very anxious person and was clearly distressed when he suggested a root canal. I proceeded with the treatment only to find that literally within 60 seconds of getting a very mild injection of anaesthesia into my gum he already had his drill out and was ready to go into the tooth when my mouth wasn't even numb yet. The pain was excruciating and forced me to almost jump out of the chair in pure agony and as soon as I lay down again about a minute later he dived straight in again with the drill and caused the same pain again. I was appalled at the treatment and asked for more anaesthesia and some time for it to take effect but at that point I was told that he did not have time to wait or drill any deeper so he applied a temp filling which has already become loose/painful within 2 weeks and I was told to ring the NHS emergency line if I got pain again. I understand the dental surgeries are all very busy at the moment but it's disgusting treating patients like this in extreme pain."

"Was sent here for an emergency appointment through the emergency dentist line. They shaved the tooth down to take pressure off when biting. Did not fix the issue and I am still in pain. The dentist did not seem experienced and their equipment was not working correctly as the drills kept losing power. The tooth needs root canal treatment and a new crown. Which they were not able to perform. They said there was not an abscess when there clearly is. As I have a lump on the gum. I would not recommend. Complete waste of time. Avoid this dentist."

"I was referred for an emergency dentist appointment today as I couldn't get into any practise for difficulties with my wisdom tooth. The whole team from reception to dentist staff were lovely and welcoming. I'm a very anxious person when it comes to accessing healthcare but I was put at ease as soon as I walked through the door. The lady who conducted my exam was wonderful and a breath of fresh air compared to other dentists I've been to in the past. Thank you!"

"Terrible dentist. Needed a filling replacing and ended up having two temporary fillings as they just fall out then told I had to see the hygienist before they would replace the filling. Once they replaced the filling I have been in pain ever since as the filling is pressing on another tooth. Then I was given antibiotics which did nothing and told I have to have the tooth taken out but no appointments now until just after 2 calendar months from the original filling so I have to pay again. No appointment was more than 5 minutes they don't care about patients just how much money they can get out of you."