mydentist, Old Mill Lane, Formby 52 Old Mill Lane, Formby, Liverpool L37 3PF

"Three weeks after scheduling an appointment for a damaged filling, I arrived at the office and payed the 39 GBP they demand upon entry. When I saw the dentist, I was informed that they had not scheduled enough time to fix my tooth and that I had to wait even more time (possibly over a month) to schedule first an "evaluation" and then an actual appointment to do the repair! 39 GBP just to schedule another appointment for an uneeded evaluation! When I complained and asked for a refund, the manager was quick to inform me that I was not allowed to "dictate" treatment to the dentist even though I was paying for it! Buyer beware. Zero stars."

"I’ve been chasing a response from this dentist regarding treatment and each time one of the many girls on reception advised me that a message has been put on to the system and someone will call me back no body has, when calling the dentist it appears nobody has added any message on to the system. Also emailing client information to a completely foreign email address which breaches GDPR protocol, this definitely needs addressing. I think for the professional spec of this dentist it needs much clearer advise and also it needs to follow up clients when saying they would rather than leaving it up to the clients to call back every time. Very poor management."

"I have always had a fear of going to the dentist as I’ve had a lot of bad experiences in the past. But recently I visited this practice for the first time for an emergency appointment with Dr Olivia Bates and I cannot thank her enough!! She took the time to explain everything thoroughly and made sure I understood while making me feel completely comfortable. I would highly recommend Dr Olivia to anyone!"