Smyths Toys Superstores Bridge Road, Kirkstall, Leeds LS5 3BL

"Went in store today to inquire about newborn car seats. Even though the staff did appear some what knowledge about their products ish!.. I was told that on top of the type I wanted that would be fixed into the car itself and not portable.. I woukd also need a car seat carrier to take my baby out of the hospital.. This to me sounded utterly ridiculous that a hospital would not allow you to leave with your baby, without a carrier/ portable car seat when you had a perfectly acceptable one already in your car.. I said i wouldn't need that as I woukd use the fixed one and they both proceeded to tell me I had no choice and one of the tried to tell me he had 2 children and that was policy. Needless to say I of course double checked this to be told by professionals this certainly wasn't the case at all, as long as I could prove if asked we had a suitable car seat in the car!.. I think I will still to looking online in future."

"Was in store yesterday and was served by Sam. A more friendly and knowledgable person you couldn't wish to meet. Nothing was too much trouble for her."

"Bought a bike for my grandson last week, paid the £10.00 to build the bike up. Was promised to be ready Tuesday this week. Didn't hear anything rang and rang and rang ... no answer. Finally was able to get to the store today (Xmas eve) to find that the bike had not been built and would be after Christmas, which is obviously not acceptable. We said we would take the display model , but the assistant said the manager would not permit that. This was eventually agreed so we did have a bike to take away. I know its Christmas in a toy shop which is going to be busy. But they should know that too surely."

"Was able to satisfy both grandsons with choices for Christmas.Good prices,lots of selection."

"Never had a great experience here and tonight was a low point. You get two days to pick up a click & collect item so when you go out of your way to manage it, it's not exactly helpful when the staff won't let you pick the item up as they can't use the computers. It may have been a genuine IT issue but that was my only chance to collect so they'll now have to issue a refund whilst I buy it from somewhere else and never return. Possibly an overreaction but that carpark is a complete mare too, taking ages to get out onto the main road, so well worth avoiding!"