The Vella Group Chester - Accident Repair Centre
2 Drive A, Flintshire, United Kingdom
About The Vella Group Chester - Accident Repair Centre
The Vella Group Chester - Accident Repair Centre is a renowned institution that is dedicated to providing top-notch car repair services to clients in Chester and the surrounding areas. Their location in the Deeside Industrial Park, at 2 First Ave, Drive A, Deeside CH5 2NU in the United Kingdom, makes them easily accessible and convenient for clients who need their services.
As a leading car repair establishment, The Vella Group Chester - Accident Repair Centre has a team of highly skilled and experienced technicians who are passionate about what they do. Their attention to detail, precision, and dedication to providing exceptional service are evident in every repair job they undertake. From minor dents and scratches to major collision repairs, they can handle any repair job with ease.
Whether you have been in a minor fender-bender or a major accident, you can trust The Vella Group Chester - Accident Repair Centre to get your vehicle looking like new in no time. They use the latest tools and equipment to ensure that all repairs are done to the highest standards possible. They also use genuine manufacturer parts to ensure that your car is restored to its original condition.
At The Vella Group Chester - Accident Repair Centre, they understand that being involved in an accident can be a stressful experience. That's why they strive to make the repair process as hassle-free as possible. They work with insurance companies to ensure that all repairs are covered, and they provide regular updates to keep clients informed every step of the way.
In addition to being a premier car repair establishment, The Vella Group Chester - Accident Repair Centre is also a point of interest for car enthusiasts. If you're interested in learning more about the process of repairing a car or simply want to see their state-of-the-art facility in action, they welcome you to stop by and take a look.
In conclusion, if you're looking for a reliable and professional car repair establishment in Chester, look no further than The Vella Group Chester - Accident Repair Centre. Their commitment to quality, customer service, and expert repairs makes them a top choice for all your car repair needs. Visit them today to experience the difference.
Photos of The Vella Group Chester - Accident Repair Centre
Zone 2, Unit, Deeside Industrial Park, 2 First Ave, Drive A, Deeside CH5 2NU, United Kingdom
Opening hours of The Vella Group Chester - Accident Repair Centre
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The Vella Group Chester - Accident Repair Centre
"They had my car for 10 days - work carried out to a poor standard and needed to be returned for an additional 5 days. Not sure how original work was ok'd to be signed off?"
"We have now had Tesla condemn the repair made by this company - terrible incompetent repair job - going to need a complete overhaul by Tesla to undo the damage done by Vella Group. Please do not use this company. They left mounting parts for a jig to pull out the panel not replace (which we paid for!) Wheel arch lining not fitting - leaking in water not protecting the parking sensor from road spray etc. Panels not aligned. Glue sprayed over windows. Water leaking in through misaligned panels - potentially very dangerous as just above where the battery sits. Gouged alloy - seals that don't fit. Hopefully enough to put you off this garage! The car was in for weeks and weeks supposedly waiting on parts and all they did was try and fudge a repair by pulling out dented panels instead of replacing, now needs lots more work doing to rectify the damage they have done. The car leaks water inside now and permanently stinks."
"We arranged for the Vella group to meet us with our repaired car at the car hire office straight away you could see the repaired sections of the car two shade’s lighter in colour whilst it was on the low loader also the bonnet was misaligned and the wing was also misaligned where it met the sill plus the car was covered in compound dust and watermarks. I rejected the car right away and told them to take it back the lady on the phone protested that it was impossible for the paint shade to be wrong as they just key in a paint code and it’s mixed once they got the car back a manager confirmed all of what I said was wrong and was very apologetic and gave us one of their cars to drive whilst they rectified the problem’s and so we then got a phone call a few days later to go to their site in deeside to inspect the car with a manager upon inspection the faults had been rectified however looking more closely I could see marker pen marks within the paint and also scuff marks still present on one of the headlamps so the manager took it back inside and rectified it whilst we waited once home we noticed the drivers door card has been scratched but I haven’t reported this as I don’t want the car to go back there so I’ll put up with it . The repair cost the insurers around £8000 and for that they don’t even valet it . I really wouldn’t recommend them . Ive posted two photos of the mismatched paint and the panel gaps you can clearly see the bumper (original paint) to the much lighter paint they used plus the large gap between the wing and bonnet"
"After driving to deeside, to show what I was told was an estimator. Who I've since found out was a person who dealt with parts. They took several pictures and agreed the damage was caused by the other driver involved. A Dent to bonnet and wing mirror glass loose. Alot more damage to bumper and wing. After a week waiting, I received a phone call at 17.45 hrs on a Monday. Take into account my vehicle was going into enterprise on the Tuesday morning 09.00hrs. That I was told they didn't have parts. So I had to then ring enterprise Tuesday morning to cancel courtesy car. Then a week later I dropped my car off at enterprise widnes. Vella picked it up next day as planned. Two weeks later job was completed. Vehicle delivered back to my address in wa7 area. Only to find work that they agreed to do wasn't done. I accepted the car back as I needed it to use for my caravan. I spoken to customer service... Reception. Who to be Frank was talking over me, rude, didn't listen. Said her colleague shouldn't have taken the pictures and an estimator should have. She was going to put the phone down as another customer arrived. There attitude was atrocious, diabolical, arrogant. I've spoken with my insurance to say if I need repaires again I will choose where it goes. However the jobs that where done where good. Let's hope the paint doesn't fade but as for staff... Unprofessional on front desk. They even told me they had staff walk out and that's why a delay in completing my car. If you have the choice take to a repair shop of your own choice. Vella have agreed to do the glass in wing mirror... Should have done it in first place. As for the bonnet... My insurance are looking into a resolve. If an estimator is to do there job. Then don't let someone else do it who isn't an estimator."
"Excellent customer service,thankyou."
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