The Vella Group Chester - Accident Repair Centre

"They had my car for 10 days - work carried out to a poor standard and needed to be returned for an additional 5 days. Not sure how original work was ok'd to be signed off?"

"We have now had Tesla condemn the repair made by this company - terrible incompetent repair job - going to need a complete overhaul by Tesla to undo the damage done by Vella Group. Please do not use this company. They left mounting parts for a jig to pull out the panel not replace (which we paid for!) Wheel arch lining not fitting - leaking in water not protecting the parking sensor from road spray etc. Panels not aligned. Glue sprayed over windows. Water leaking in through misaligned panels - potentially very dangerous as just above where the battery sits. Gouged alloy - seals that don't fit. Hopefully enough to put you off this garage! The car was in for weeks and weeks supposedly waiting on parts and all they did was try and fudge a repair by pulling out dented panels instead of replacing, now needs lots more work doing to rectify the damage they have done. The car leaks water inside now and permanently stinks."

"We arranged for the Vella group to meet us with our repaired car at the car hire office straight away you could see the repaired sections of the car two shade’s lighter in colour whilst it was on the low loader also the bonnet was misaligned and the wing was also misaligned where it met the sill plus the car was covered in compound dust and watermarks. I rejected the car right away and told them to take it back the lady on the phone protested that it was impossible for the paint shade to be wrong as they just key in a paint code and it’s mixed once they got the car back a manager confirmed all of what I said was wrong and was very apologetic and gave us one of their cars to drive whilst they rectified the problem’s and so we then got a phone call a few days later to go to their site in deeside to inspect the car with a manager upon inspection the faults had been rectified however looking more closely I could see marker pen marks within the paint and also scuff marks still present on one of the headlamps so the manager took it back inside and rectified it whilst we waited once home we noticed the drivers door card has been scratched but I haven’t reported this as I don’t want the car to go back there so I’ll put up with it . The repair cost the insurers around £8000 and for that they don’t even valet it . I really wouldn’t recommend them . Ive posted two photos of the mismatched paint and the panel gaps you can clearly see the bumper (original paint) to the much lighter paint they used plus the large gap between the wing and bonnet"

"After driving to deeside, to show what I was told was an estimator. Who I've since found out was a person who dealt with parts. They took several pictures and agreed the damage was caused by the other driver involved. A Dent to bonnet and wing mirror glass loose. Alot more damage to bumper and wing. After a week waiting, I received a phone call at 17.45 hrs on a Monday. Take into account my vehicle was going into enterprise on the Tuesday morning 09.00hrs. That I was told they didn't have parts. So I had to then ring enterprise Tuesday morning to cancel courtesy car. Then a week later I dropped my car off at enterprise widnes. Vella picked it up next day as planned. Two weeks later job was completed. Vehicle delivered back to my address in wa7 area. Only to find work that they agreed to do wasn't done. I accepted the car back as I needed it to use for my caravan. I spoken to customer service... Reception. Who to be Frank was talking over me, rude, didn't listen. Said her colleague shouldn't have taken the pictures and an estimator should have. She was going to put the phone down as another customer arrived. There attitude was atrocious, diabolical, arrogant. I've spoken with my insurance to say if I need repaires again I will choose where it goes. However the jobs that where done where good. Let's hope the paint doesn't fade but as for staff... Unprofessional on front desk. They even told me they had staff walk out and that's why a delay in completing my car. If you have the choice take to a repair shop of your own choice. Vella have agreed to do the glass in wing mirror... Should have done it in first place. As for the bonnet... My insurance are looking into a resolve. If an estimator is to do there job. Then don't let someone else do it who isn't an estimator."

"Excellent customer service,thankyou."