Tesco Cafe 1 Armada Way, London E6 7ER

"I ordered free lunch for my son. He wanted another portion 30 minutes later so I ordered another one. Female member of staff who delivered the second order made unacceptable comments. She asked if we already had one portion and that we shouldn't be having another one. She was extremely rude and went to the manager to tell him about me ordering twice. Your terms and conditions state that one free lunch per one item ordered which I did, I bought jelly on both occasions. Her behaviour was unprofessional and that is an understatement. She was wrong about me being able to order the offer twice and even if she was right(she wasn't) then the way she spoke to us was not the way to talk to the customer ever. Manager said she is from Rainham branch, I really don't understand why that is relevant and if customers in Rainham branch would accept this attitude. He also lied about her being in training. My son refused to eat his food as he thought he did something wrong asking for more. I would suggest to brief your staff about terms and conditions of your offers and for some staff members customer service course also."

"Kids meals are free for the summer for paying adult. It took almost 30 mins for the food to arrive service is very slow. New look cafe at beckton. Food was good when it eventually arrived. My son did not enjoy his chicken goujons."

"Does your company have any understanding of customer service at all? I popped into Tesco Cafe in Gallions Reach Beckton for brunch, as I have many times before Covid. I requested 2 brunches, one veg and one meat. The cashier took my order and I paid but I did not get a receipt. Imagine my surprise when we received 2 vegetarian brunches. I queried this with the server who said that she would correct this order. I waited and waited but no new order came. I went back to the cashier and having queued for another 15 minutes was told that Tesco now only serve vegetarian food and that I would have to eat, my now cold, fly infested, vegetarian meal. I left my plate and walked out. 1) Why accept orders for things you do not provide? 2) Why lie to customers? 3) Why not answer your phones? 4) Are you trying to force people to become vegetarian? I think that is illegal. I have just spent the last hour trying to reach the store on the phone. No one answers! THIS IS TOTALLY UNACCEPTABLE!"

"Great staff serving behind till, lovely attitude very welcoming. Decent price,food was nice,latte was nice. Staff should really bring the tray and latte to the customer on table though, like most cafés do."

"Was told the wait was around 20-25 mins. Can't say I was pleased but I can't blame the staff. I didn't get anything. However, one staff member (a blond lady, stocky build) was a little curt when I asked whether staff were clearing tables. Okay I understand you are under pressure but don't be curt if you can't handle it. When she did start to clear tables she did all the tables except the one where my wife and kids were standing. I wondered why? Was it deliberate or some other reason? Whatever it was I I felt she deliberately didn't clear it. That's my view. She may say different. What her reasons are I don't know because I didn't challenge her. Next time I encounter that kind of behaviour I will. I didn't want to make a fuss because I didn't stay to eat because of the wait. Usually, the staff are great."