Costa Coffee

"Worst experience in costa coffee!!. Costumer service super rude, we ordered 2 lattes (they din’t have oat, almond milk) and iced tea at 20:30 on the 10/01/2023. We asked for extra milk in one of our lattes because it was made wrong and a worker with red hair started to complain that next time we order it single shot of coffee when it should be her business of how i want to drink my coffee. And the cleaning of the sitting area was really poor, there was coffee on the floor. And it is the WORST area to be sitting in a coffee shop, in the 10 minutes we sat drinking coffee 3 beggars came in and no worker said anything and then a group of boys were fighting with knifes outside the store."

"Everytime I go I dread to see the red head lady with glasses at the till.. she is so rude and unprofessional. It's as if she hates her job and her life. She makes you wait and when taking order she talks rudely with you. This is not how you treat your customers. New review - Worst coffee ever! This is my second or third time in Costa, thought I'll give them another chance but I'm definetly not coming back. I've always had immaculate drinks from other costa branches but this one doesn't meet the standards. My latte was so bitter and didn't taste nothing like the one I get in other branches. The staff are not welcoming at all . Thought I'll get better service from last time as I've seen different staffs today but the girl that made my latte, she quickly made it and served me cos she was in rush to go on her break.. So as I was waiting for my toastie to get served I went to get sugar as I've come back, I found my toastie right on the counter. The communication from these staff are non existant. The other girl didn't even call out to say my toastie is ready and it wasn't even busy. There's no greeting from the start and no thank you or goodbye. I work with customers and no matter what we always make sure we provide excellent customer service and that our customers are leaving happy and satisfied."

"Served cold caramel latte. Almond cake was not fresh at all. You need a strong teeth to break that cake. Will not recommend This place at all. It’s so dirty place to sit and eat. Will never go there again my advise avoid this costa if you can."

"Quite attractive inside, very tempting selection of cakes and a range of drinks. Wifi provided which is useful. But, what is really scored on my memory about my recent visit here is the disgusting toilet, I thought I was going to pass out with the pungent urine stench when I opened the door: disgusting! Urine all over the floor..... The price of Costa's drinks keeps escalating, even a mini latte (smaller than a 'small') is £2.65 now, very expensive for a average-tasting small-sized coffee (the 'cost price' of the ingredients is about 20p!): better-tasting lattes usually available from independent coffee shops."