Costa Coffee

"Extremely kind staff. My devil knocked a whole coffee on a table. Before I said "o my gosh" the table was cleaned, coffee was replaced with an extra candy bar! I'm well impressed!"

"One the very best costa shops and loveliest kindest and most professional staff ever . I always love setting there and enjoy a professional made coffee by them . Thank you to all of you ."

"Service is a bit slow as they only have one till, otherwise the selection of food and sweet treats are excellent, they have a choice for vegan's and vegetarian's, staff are friendly and helpful,"

"I've been twice to Costa Palace Gardens and both times got the wrong order. First time I ordered a plain croissant and got a Bakewell tart. When I was surprised and enquired, I was told that no I had definitely said Bakewell tart. Of course I would know what I ordered. But, having worked in service myself, I tend to be forgiving so I smiled and said I would eat it no problem. The second time I went in just two weeks later, I ordered a medium latte. The server kept repeating small latte and I kept saying, no a medium latte but she wasn't listening. The supervisor noticed my frustration after three attempts to get her attention and correct her were ignored and intervened to listen to what I was saying. Once again I was told that, no I had definitely ordered a small latte. This time I didnt let it go and I replied I had told her 3 times it was a medium but she wasn't listening or looking at me. Manager didn't apologise and made me feel I was being unreasonable and rude, saying she is busy and doing her best. I hadn't complained, just pointed out I had said what I had said 3 times after being told a second time I said something I just did not. It seems from the names here that those who had similar bad experiences here on reviews were all from similar 'brown skinned' backgrounds so it makes me feel we are not welcome there and I shall not return. Pret here I come!"