Costa Coffee 354 Bowes Road, London N11 1AN

"I absolutely love Costa Coffee! It's my go-to spot for coffee when I'm out and about. The coffee is always delicious, and the variety of drinks available is impressive. The staff members are always friendly and knowledgeable about their products, which makes ordering a breeze. The atmosphere is always pleasant, and the locations are conveniently located. I highly recommend Costa Coffee for anyone looking for a great cup of coffee."

"Poor service. It is the worst branch I visited. The staff (maybe the manager?) is impolite. The toilet is dirty. Also I requested decaf but I received non-decaf which made me feel sick. It can be serious for someone who cannot drink caffeine."

"I used to be a regular here, despite the shortcomings I thought they would improve over time but I cannot bring myself to come here anymore. My patience is gone with this place. My last few visits here were unpleasant. Every other week or so there are new staff who don't know what they are doing or don't understand English. What part of "Decafinated" do you not understand?! I had to repeat my order to the staff several times and still they keep getting it wrong. The last time I ordered a decafinated latte, I don't know what they put in it but there was a high dose of caffeine in it. As a result I couldn't sleep for 2 days, this lack of sleep impacted my performance at work which reduced my productivity. This could have been avoided if the staff were trained properly and understood English. This is caused by the manager's bad decision making. The staff keep giving me a takeaway when I specifically tell them I am "eating in". I regularly eat in, but they still insist on giving me my hot drink in a paper cup which is for takeouts. When I remind them I am drinking in, the rude staff always get annoyed at me as if I'm the problem. They sigh and roll their eyes and reluctantly pour my drink into a proper cup. They never apologise for their mistakes. Why do they bother asking "eating in or takeaway" when they don't even listen to their customers? If you cannot communicate with with customers properly you shouldn't be dealing with customers at all. The manager should not have hired these people in the first place. On top of that, the staff are always miserable. In my last visit I ordered a sausage roll, the member of staff did not know how to use the cooker in order to heat it. The queue kept getting longer and longer due to her incompetence. Eventually she had to ask another member of staff for help. Again this is due to poorly trained staff because the manager is too lazy to do it. The only positive thing I can think of is the food. No complaints there. They come pre-packaged anyway. The sandwiches are tasty and filling. The atmosphere here is dull compared to all the other Costa branches I've been to. The lighting is dim. The music is loud. Every time I come here I see tables that need cleaning, this goes back to overworked staff who cannot keep up with a huge workload due to a staff shortage. All of this is the manager's fault because there is a pattern of untrained staff and poor quality service. The manager is never present nor on duty. If I am expected to pay an extortionate amount of money for something as simple as a latte or a hot chocolate I can at least expect the service to be better. I will no longer be giving my money to this franchise anymore. From now on I go to Gina's bakery down the road instead where the service is more humane, they understand English, and the atmosphere is much better, and the quality of the food is better too. I support local cafes now."

"Got a drink on the way to the station, this is meant to be a summer berry cooler but was foamy and split. It was unbearably sweet and ultimately ended up in the bin."