Costa Coffee

"Staff were lovely but so poorly neglected the state of the toilet. Considering it was quiet at the time of our visit in the evening and they had time to talk and refill sugar sachets they should have taken care to clean and maintain the toilet. A code is needed to use the restroom so it’s not like anybody can simply walk in and abuse the facilities. This was the most disgusting toilet I’ve ever seen! I felt so sorry for any parents needing it for baby changing or disabled users who would have struggled to avoid the mess! Awful! We visited on the 19/01/2023"

"When it comes to Costa it’s really hard to rate as coffe nearly taste the same everywhere I guess the 5 star rating is because it has plenty of indoor and out door seating arrangements and the service is fairly quick"

"I went at the till today and I asked for a normal hot chocolate with no cream on top the guy at the till was very nice. The problem was the barista that make the hot chocolate. I did ask with no cream she put the cream after I told her was with no cream she went to the sink and take off the cream with the spoon and put extra chocolate after that I seen her I told her I asked you no cream she said back to me in a very rude tone that wasn’t cream after she just remove with the spoon. She was very arrogant and rude she supposed to apologies instead of argue and raise her voice. When blatantly she made a mistake and I have clearly tell her that I can’t have it any cream. If wasn’t that rude wasn’t no problem but I believe people like this should change job because people with intolerant can get sick. It’s a shame what happen today. If was 0 star I would rate as ZERO."

"I was very disappointed with the service, my mum came in to get a hot drink (she had the costa app and there’s a scheme that literally gives you a free drink) so she wanted to redeem it and the server/cashier didn’t even ask her properly and was accusing her of just asking for a ‘large drink’ because it’s free. It was extremely insulting as we normally do buy drinks from costa and the scheme literally is for customers to redeem a drink and my mum was talked to very rudely."

"Great friendly staff and good customer service. They are really good at moving the queue even with just 3 staff during busy hours. The coffee seems a little watery compared to other Costa I’ve been to and the lady was nice enough to redo it for me which is part of a good customer care."