Caffè Nero

"Service was not friendly or fast. Had the server listened to my order instead of chatting to colleagues then I would have had the correct drink. To then be told that it was my fault as I asked for the wrong drink. Well I would never ask for diary milk since I am intolerant to it, and oat does not sound like milk in any case."

"On our way to pick up car after a long haul flight ordered a grande cappuccino & a grande hot chocolate for the drive home! Server was polite courteous! All I can say the drinks were hot! Had to taste the hot chocolate to see which one was the cappuccino. Disappointing!"

"They don't know how to make the drinks properly. They think adding hot milk is the answer for everything. You ask for black Americano, they ask if I wanted milk with. You make a complaint about it, the supervisor says it's how they make it. What an answer. We buy six hot drinks every day as we work at the airport, seven days a week. No consistency on how the drinks are made. Supervisor actually said, if we continue to complain about the cappuccino not made properly. They will refuse to serve us. Well we definitely not be going back here. Costa and pret definitely better options at terminal 3"

"The place looks cosy, but the service is lacking a bit. I had a bacon and chicken sandwich toastie, which was given back to me cold, after waiting for quite some time. The queues were long, the staff friendly, but took ages to make my black forest drink - a seasonal special. And to be fair, not really worth the almost FIVE POUNDS!"

"High credits to brave and tireless barista serving all alone last soldier at the lost post besieged by customers! Around midnight, terminal full of people arriving from around the world, frustrated of staff shortage induced baggage chaos, long waits, missed connections... Cafe Nero is probably the only venue still open and serving relief. With a single staff only! I hope the company will reward him an extra bonus. What an illustration of the time we are living now..."