eStar | Mercedes-Benz Truck & Van Dealership | Servicing & Parts| Deeside Second Avenue, Deeside CH5 2NX

"Recently had my Sprinter van in for Service and MOT repairs, Lucy and Olivia on reception were extremely helpful and friendly when booking me in and sorting my loan vehicle out. I spoke with Natasha the GM who was very informative about how the work would progress and even put my mind at ease for some additional things I had concerns about for my van. Marc Bennet the technician who worked on my van should be regarded as an expert in his field. He kept me up to date with the service and even found a few defects that he managed to rectify the same day minimising how long I was off the road for. Excellent service all round from the whole team. Thanks again eStar!"

"They're very pleasant and did job in no time just under an hour soft ware recall. But a cup of coffee would have been a nice gesture"

"I wish I had read the reviews about the Service dept before I got involved with eStar Deeside. I WOULD HAVE GONE ELSEWHERE. As a result of my experience I have cancelled my interest in a part ex deal on a new L3 H2 Sprinter at this site. Its a shame as Andy in Sales seemed very good. I am very happy to discuss my experiences further . There was apparently no management on site on Thurs 7th April. However you will have to call me. I will not be taking the time to email you. ( new key, MOT and Fob battery on the above date). If you want to find out what Main dealerships were like in the "olden days" ......go to eStar Deeside ."

"Brilliant service from Andy O'Hare at the Deeside site - sorting getting my new Vito Sport selected, processed, PDI'd and ready for collection in really quick time. highly recommend"

"Just had a ‘while you wait’ first service done on my Vito Sport. I was told when I booked it in it would take an hour, the receptionist confirmed this when I dropped it off. Mercedes Benz also advise it will take an hour (just an oil change & fluid, brake and tyre check). After 2 hours of waiting I was told it was nearly finished, but it took a further hour to get my keys. I suspect my the van was sat outside the workshop for 2 hours before they took it in!. Time is money for customers!!!.. please don’t book in vehicles for 7.30am, if you can’t look at them until 9.30am. To top it all, eStar attempted to charge £75 more for a ‘fixed price’ A service than Mercedes and their own website advertise!. Plus they didn’t even clean my van in the 3 hours they had it (even Roanza did that!). Poor communication and very poor service overall."