Ron Currie & Sons LTD

"I'm sorry to write a negative review about them, as they have been very nice before the purchase, and the wood I bought was more or less fine. I though had a problem with two of the beams being damaged (one with two extra saw cuts in the middle, and one with a severely shortened edge) - I contacted them and it took me two weeks to get a response and an offer of 15% refund on those two items - I thought it wasn't much but...I didn't want to discuss for too long, so I accepted their offer. Silence since then! Two weeks have passed, I've sent several emails but...just silence! Unfortunately I cannot recommend them... After leaving the review above, Rob Currie & Sons issued the refund, mentioning that all my emails went on their spam folder. I understand that this is indeed a potential problem beyond their control, and I acknowledge that they will put additional efforts to avoid these problems in the future. For this reason, I'm happy to increase the number of stars of my review from 1 to 3."

"Great service, prompt delivery, good support on the phone when we called up."

"Been using Ron Curries for year's ,and built-up a friendly relationship with the staff, they are very helpful and polite. Always have a good stock of timber and materials."

"Friendly, had everything we needed & alot cheaper than other leading stores."

"This company is not interested in you once you have given them your money. It was not a problem for me a few months ago when i ordered some internal French doors, I had a phone call from Ron Currie saying the doors had been damaged on the edge, I said it's not a problem dont worry about sending them back as i can fill the door before i paint it, for me it's about working together the seller and the customer. Today i went to return a wood panel, for credit against additional items I needed to purchase, as i did not have the original receipt but a copy of my business bank statement. They rudely said no to returning the panel. Also another member of staff thought it was funny to say to a customer save your receipt incase you want to return it and started laughing. Arrogant is an understatement. I've been going there for years. Not now. It also wasn't a problem when the trim they sold me was splintered and chamfered out of shape. Again I just didn't make a fuss. I'd never recommend this company anymore. Disappointed and disgusted in Ron Currie and Sons."