Tesco Extra,

46 New Square, West Bromwich B70 7PR

"Came here for a delivery driver interview. Gave my cat registration clearly to the old lady at the customer service till only to have a fine posted out. Rang the store to get it sorted only to be spoken to a rude employee. I'd definitely avoid"

"Partner brought the wrong hair cutter by accident. Took it back unopened with receipt, only wanted to exchange for the one I wanted and was told no can only exchange for the same one. First time we used Tesco as we normally go Asda who have a brilliant return policy. Will never go here again especially after the attitude and foul language that they used towards my partner who was only trying to explain the situation. Glad it was only a small item and not something expensive. Avoid if your buying goods, especially Xmas presents as sometimes you end up having to take them back."

"Hi just had an online delivery which was a bit late but driver told me it was due to traffic collision in Moseley! Driver was a great guy who helped me to bag my goods. He was cheerful and friendly and a breath of fresh air! I would give him 5 stars out of 5, brilliant!"

"The customer toilets are precisely 107 strides from the cafe where I was drinking a coffee before getting up to use the bathroom. I looked around the cafe, where you would expect the toilets to be and in other store are near the cafe, but they were nowhere to be found. Had to ask a member of staff and do a 100 metre dash across the length of the shop. Not ideal."

"Massive superstore which is the focal point of the shopping centre it sits in. It's got good extended opening hours, so you can find quieter times to shop. Recommend avoiding during peak hours, especially on a weekend afternoon. I know you'll read this and think that's the same for any supermarket, but trust me, this place is another level. It turns into hell on earth. (My photos were taken at around 10:30pm on a Friday after catching a movie at the nearby cinema). I have previously (on more than one occasion) witnessed people lurking by the reduced items shelf and then fighting each other when the staff bring out the items to put on there. It was honestly like being at the zoo. For such a huge store, it can let you down by not stocking certain items or brands that you expect to be common, but it has most things. It's also one of the more reasonably priced big supermarkets in my opinion. A couple of times, I've engaged the staff to help me find something that's not on the shelf, they've gone above and beyond to help. Shopping here since it opened 9 years ago, always experienced satisfactory to brilliant customer service. If you spend over £5 in here, you get a parking voucher that covers 2 hours of parking for free (you may have to ask for it). Parking is free after 6pm, and all day Sunday."