Starbucks

"This review is for the member of staff (male, brown hair and tattooed) who decided to come outside in the seating area and smoke a cigarette illegally in a public place across from my 4 week old newborn. If I wanted my babies lungs filled with smoke, I'd smoke myself. Sort your staff out Starbucks!"

"Replaced my ancient green 16oz travel mug with a 16oz black one - there was no other choice in the shop and nothing online either. My green one is keeping a drink hot for 2-3 hours (originally 8 hours) due to the lid now allowing the heat to escape. The new shiny fabulous black one, at an eye watering price of £20, is managing a maximum of 3 hours. I can't really say I'm surprised given how lightweight (compared to my green one) it is and the relatively poor quality lid that it has. I have only used the black one 4 times - it is dreadful! You've lost yourselves a customer due to your extortionate pricing for inferior product."

"Poor service, slow, no seasonal drinks left at 11.30am. too busy serving Deliveroo orders than to serve the queue of 20 people standing the length of the shop. Long wait to get to order by which time we found the drinks we wanted were out if stock. So maybe for good customer service put a sign up so we don't queue for 20 minutes!! Staff member could not appreciate why this might be a good thing. She also couldn't work the app so my loyalty points weren't added."

"Great coffee, but unfortunately the toilet made me feel a little nauseous!"

"What an absolute disaster. Order was made up incorrectly, making hot drinks instead of iced. Baristas did not know which milk had been put in each drink either; as visitor being lactose intolerant and the other not this caused issues. Then charged for the privilege of having a cup despite not being listed clearly on the menu or informed by the staff. I don’t mind paying for a cup, but this was meant to be a sit-in order!"