Bob Richardson Tools & Fasteners Ltd

"Needed a specific tool. That had 1 in stock. Collected next day. A true Aladdins cave. Lots of different makes. Top mark to Adam & Matt, could not of been more helpful. Thanks."

"Decided to send them my ride-on lawnmower for a service. Worst decision ever. Quality of service was poor. On collection, I pointed out that the worn belt would need to be replaced. Product came back with existing belt in situ. After using the first time, belt failed. Hard to see what I paid £150 for ? Expensive blade sharpening process - and possible oil change - who knows ? In the absence of a "tick sheet" - I have no idea what was done - and why it took nearly 8 weeks to get "finished". I emailed the Manager - nothing back. They obviously don't need your business. Don't use."

"I dropped two chainsaws off for a service on the 12th February. Upon discussion with the member of staff behind the till I was advised 8-10 days I should have them back. As of today, the 12th May I have had one saw back. I rang multiple times and was promised a call back from the maintenance team and got nothing. I eventually went in and was advised they were in bits and being worked on. I again chased for an updated after a number of weeks via phone and was again promised call backs that I never received. I was advised they had been out sourced for repair when I eventually went in to the store again and they’d be back asap and you were experiencing a particularly busy period - I can completely understand this but, you never communicated this to me until I pushed on why it was taking so long. I rang the store again 14th April and was advised one saw had been back a couple of days and I could collect it (I am still unsure why no one called me to say it was ready and realistically how long it would have sat there if I hadn’t rang). I was advised my other saw was beyond repair however, I asked for it back to strip for parts - I was told it would be back in the store in a few days. I visited the store again the following week and was advised you’d call when it had come back in. I chased again 10th May with a phone call and was promised a call back, to the 12th May I’ve still not had that call back…. Again. For the 4th-5th time. From start to finish the customer service has been appalling. I’ve actually lost faith I will ever see the one saw again. I’ve shopped in the store for a number of years but, after this incident I think I’ll take my custom elsewhere and would advise others to do the same."

"Great service and fast delivery, ordered a mower on Sunday evening and it was delivered on Tuesday"