Vanessa Jassogne Beauty 78B Carolgate, Retford DN22 6EF

"A lack of grace and sympathy when it comes to illness and cancellation. Appointment was booked for 9.15 Saturday morning and I fell ill with covid-like symptoms on the Fri late evening/early hours Sat morning. I was throwing up throughout the night and bedbound due to fever. I remembered early Sat morning that I had an appointment booked in so I messaged their fb page. I received a reply stating I wouldn't receive my deposit refund. I later rang the salon to check whether I'd paid in full and the therapist who originally dealt with my booking seemed unsympathetic towards my situation and simply said she'd need to talk to her manager. Understandably so, but her tone limited compassion which in turn made me feel stifled and hurt. I was so poorly that I just wanted to get off the phone so I could return to bed. I wish I didn't ring and I just wish I'd left it and not queried whether I'd paid in full because their reaction to my conversation was really bizzare and disappointing. I'd visited the salon a couple of times and never had to complain about conduct or service. I'm certainly not the type of person to complain but the way in which I was villainised and insulted via a public forum calls for a formal complaint. Soon after the conversation they posted a "cancellation reminder" on FB in which the content was both unprofessional and ill-informed. To top it off, at the end of their post they used the f*** o** emoji. It is quite shocking because even if they felt I was rude on the phone (they inferred this in their post) that it advocates such profanity. Imagine, if they did this in person... I mean they wouldn't be presenting themselves in the best light but because it's behind a screen, they think they can get away with it. I'm sure in their lifetime they've dealt with "rudeness", to which I know I wasn't, to think that this is how they deal with "difficult" situations. I used to work in retail for years and I dealt with various customers' complaints and I was taught that reacting with malice was not the way forward. Sometimes a sympathetic "sorry but you've lost your deposit, shall we try rearrange for a time when you feel better?" would have sufficed but they seemed very disgruntled that I had to cancel before my appointment without 72 hours notice. I couldn't help falling ill the night before... They need to realise that people are behind customers and sometimes a bit of compassion goes a long way. I will safely say, I'll never return to this establishment and I feel their unprofessional online conduct needs to be addressed. I actually don't mind losing the disposit - but won't I can't tolerate is unnecessary unprofessional conduct. I found their fb post almost slanderous and to go that fair rather than just call me back and have a conversation speaks volumes about their business. To post defamatory content about your customer (well ex-customer) tells your current clinetelle and potentially future customers more about your ethos than it does my inability to, quote your post "understand your policy". Even if they were met with, which I know I wasn't, to think that this is how they deal with something challenging. Their reaction simply represents them and their business. Swearing is an absolute no, no. I didn't swear at your member of staff so I don't feel customers (ex-customers) deserve that kind of treatment."

"I have had many treatments at Eye Candy by Vanessa and also Paige. I absolutely love having my lashes done they are amazing quality and Vanessa is highly skilled which is shown in her amazing work! I have also had a builder gel manicure and my nails are so long and strong! They’re amazing! I have recently had the million dollar facial and my skin feels amazing! The treatment it’s self is amazing, addictive even! I have noticed such an improvement after 1 treatment and I can’t wait for my next one! I can’t recommend these ladies enough, they are professional, experts in their field and more importantly make you feel incredible! ❤️"

"I’ve had my lashes done a few times now by both Michelle and Vanessa and loved them every time as well as getting so many compliments asking where I’ve been to have them done! Could not shout about them enough, they always stay on longer than anywhere else I’ve been and the ladies there are so lovely and easy to talk to. Highly recommend!"