COS

"Just the perfect place to find something different"

"Bad costumer service , the staff and the security man was so rude, they needs to talk nicely and properly with customers, I used to do shop from this store because is close to my house, but I’m not going anymore"

"Got a nice jumper that was out of stock online. The service was great, friendly staff"

"Bad customer service, unhelpful and rude staff at Kensington High Street branch. I had initially visited the Cos store in Covent Garden to purchase an item but they didn’t have my size in stock. The store suggested I go to Kensington High St store as it was showing 1 in my size in stock on the system. Before heading over to the Kensington Store I called them to double check if they had the jumper in stock. I spoke with Natalia who said that there was just 1 left. I asked if she would hold for me it for me until I arrived within the hour. Natalia refuse to hold it and said that she cannot remove it from the rail and stop other customers from purchasing it. She said I would just have to just hope it’s still there when I arrived! I said that I have held items before that I have wanted to purchase at Cos, to which she replied, not here ( which is true as I’ve never shopped at this store) I am so surprised and disappointed as this is not what I’ve come to experience from this brand or the staff. Regent Street and Covent Garden staff go above and beyond with customer service. Natalia however let’s the company down and as a result, I didn’t purchase the jumper and I’ll never visit this branch as a matter of principle!"

"This is arguably the best COS store in London. I started going to this branch because a sales assistant from another branch advised me to come here for a shirt with my size available. I have a mainstream size — between small and medium — that usually runs out in other branches, but I always manage to find my size here. It’s a huge store with a wide collection, almost as complete as the one on Regent St, but is much less crowded."