H&M London W12 7GA

"It's indoors westfield shop but must say is cramped up clothings downstairs are out of order needs to organise more especially on sale time price wise ok , some clothing are dirty from when people tried them up with makeups just not good is"

"The queue at cashier not moving coz only 2 cashiers working. Just yu get an item the wait is like more than 40mins. Ridiculous. This the reason why a lot more customers are going online to buy things when big shops like that poorly managed"

"Massive shop, biggest H&M I've ever been to. Great selection of clothes at very reasonable prices."

"Very bad experience when visiting the store on Thursday. :( I travelled specifically to the store to find an item, which was said to be in stock on the H&M app (not the orange "low stock" status, but the green one). Upon arrival in the shop's ground floor, I asked an advisor where I could find the item - she was barely polite and told me that it was easy to find it, I just needed to look for some specific info in the app and go to an aisle she briefly indicated to me from afar. I went there and look for the item but couldn't find it. I then asked another advisor, who was in the aisle and she told me right away that the item was not available and that what's written on the app is inaccurate, the item is no longer in store. I felt that it was probably not true and that she just wasn't keen to make any effort to help me (isn't that an advisor's primary role?!), so went back to the initial advisor. Slightly irritated, the latter bluntly told me again it was easy and that I should ask someone in the aisle there, which I had done. She told me to go there again and look for the item, that she couldn't do anything for me... Great! Slightly annoyed and feeling that I was losing my time and energy with advisors who were not keen to help, I asked a till advisor. She kindly indicated another area (sales area) and told me if I couldn't find it there, I should check in the fitting rooms. I first went to the sales area - it was a complete disaster/mess! See pictures attached... I then went to the fitting room and the advisor there told me right away that I would never find this article on the GF but on the 1st floor instead (glad to see an advisor was actually here to help!). After looking for the item by myself on the 1st floor, I finally found the item there, phew! Although the store may seem beautiful at first, the quality of service isn't good and some aisles can be a mess you don't want to stick around..."

"Brightly lit store with colourful clothing and plenty of sales as low as £2 for a dress or trousers. Nice ambience and selection of classic songs while shopping. Shop kept cool and well ventilated. However queues can be long with few staff."