Harwood Clinic

"*TLDR: female dental assistant lovely, male dentist arrogant.* Went here to start looking into closing a front gap tooth. 16 years ago I had a veneer put in which I was now looking to replace. I explained to the dentist which tooth my current veneer was and what I wanted to do. Immediately he told me it was NOT a veneer, I must be mistaken. I insisted I knew what procedure I had had done but he was completely happy to continue to tell me I must be wrong. An xray was taken of my mouth, and it confirmed I was correct. However, in the very short time we were waiting for the xray images, he had already got out the putty in order to build up a mock up of a composite to the tooth (which wouldn't be a viable option should I have been right about already having a veneer). He prototyped a closing of my gap and it looked awful and was not what I had asked for (, remember i had visited the clinic stating clearly i wanted to use a pair or 2 of veneers for a better aesthetic). Better yet, once the xray images came back, the proof of my existing veneer was right there on the screen - meaning his putty playtime in my mouth over the last 15 minutes was redundant. Tbh I let him do it as I knew the xray should prove me right and I just wanted to see what this guy would do. In the end, he was impressed by my existing veneer, mainly for its natural look, including colour match. RED FLAG - if he isnt used to achieving this same standard, and would rather give it a go with putty himself, then this is not an appropriate place to go for cosmetic dentistry. Mind you he was only in the room probably 30% of the time I was there anyways. In the end, I went through with making moulds for a whitening process, and thankfully that was done by the excellent technician/assistant (dog de Bordeaux lady). However I will definitely not be going back. The dentist came across as arrogant and condescending, and clearly if he was in such disbelief of both my ability to recall work on my mouth, and the quality of the previous work I had had done, then this guy needs to re-evaluate himself, his skillset and his attitude with potential clients."

"OK for doing check ups. Staff is nice and friendly. However anytime there was something more advanced (fillings , crown ) done for me and my kids we were very not happy. Filling was badly cleaned underneath = swollen gum and one tooth less at the end. Badly fitted crown which didn't fit from the beginning. 3 appointments ended up with the crown being drill down until white crown became black underneath :D but still didn't fit. Luckily it fell out on its own after 2 or 3 moths :D"

"I would like to give a big thankyou to the male dentist that I saw today and his fantastic assistant!! They were brill and put me at ease because I was so nervous!! But they really looked after me!! So credit where credits due!! You both did a fab job!!"

"Always a pleasant welcome by the receptionist. The dentists always give good treatment, service and advise."

"Excellent dentist. Been a patient here for several years following a bad experience at another dentist. Not only are my teeth well looked after, I've also had 3 moles removed with absolutely no scaring at all."