Chanel

"It is interesting how people cares more About the customer service than the itens. the customer service is good , but don’t spect to somebody open the door for you, because nobody will, that’s the real world , and we are lucky to have arms , so help yourself."

"Wow!!! If you want aloof and cold, then this is the reception you’ll possibly get too!…. Incredibly uninterested old sales woman who gave the impression she didn’t really want to be there, and just couldn’t be bothered ….Ah well Chanel’s loss, I promptly left to spend my money in Hermès and Dior and got treated with courtesy and a smile …"

"Very bad shopping experience. Even though we had asked for a few products to be taken out for our choosing we spent less than 15mins deciding what we want. To my horror, I even heard the lady attending to us saying ‘this is wasting our time’ when I’m directly in front of her! Our entire conversation was in english, she should have known I had understood every single word she is ‘whispering’ to her colleague. When I proceeded to make payment, again she made a comment by telling her colleague to attend to another group of ANNOYING customers. I’ve bought my items but is was a really unhappy shopping experience. In all the staff attending to us is very very rude and unfriendly the entire time."

"I was there at around 8pm yesterday and requested for a bag that I had checked the availability pior to arrival with the Heathrow Shopping Service staff. The first staff had no idea what I was saying and had to refer me to a senior staff. The senior staff offered me the bag in a different color but it was not the right one. She requested for the product reference number instead of helping me to look it up. In the end, they did not have the bag in store. The senior Chanel staff, an older lady with short hair and glasses laughed at me when I said I had already checked the product availability with the Heathrow concierge staff. None of the staff acted professionally, nor did they look like they were interested to do any sales."

"Small shop without much to offer. Was interested in a bag and they didn’t have a new one. A senior staff took a new bag with a similar colour out and said they’re the same but they were clearly not. Then she went to the computer to see if they had a new one and they didn’t. She tried very hard to persuade me into getting the display item by saying “it’s the last one in the entire Europe” and “we only put it out on display a few days ago and no one has touched it yet so it’s like brand new”. Not impressed so end up not getting anything. Also, staff would ask where your destination is before you buy anything in store, a bit bizarre of them to do so."