Jones Bootmaker

"Massively impressed with customer service at this branch. I called in chasing a delayed delivery the lady serving went out of her way to help and I left with the boots I had waited over 2weeks for, at the online price and original order refunded. Thanks so much"

"Phoned up the customer services because nobody in any of the stores answers their phones. I was told I could get a refund on some shoe trees I bought by the woman in customer services. The side spring was not smooth enough and i was worried when it went in the shoe it was stretching it. The woman in customer services said so long as i had my receipt i could get a refund, I went to the Holborn store and was told I could not by the manager. she seem reluctant to give me a refund from the start and i got the feeling from her face a body language she did not want to issue a refund. she asked me if i wanted a replacement, to which i said no as i had found a better pair else where (maybe i should not have said this) I called the customer services line again and the woman told me it was he who i spoke to the first time round and that it was her who told me i could get a refund, but she did not seem apologetic or sorry in anyway for misinforming. Instead didn't want to continue the conversation as I "used bad language" which I did not. I Wasted my journey and travel money getting there and back. I had the proof of purchase and the card I payed with, I only bought them 2 or 3 days ago. Also when I originally we to one of there other stores to purchase the product the staff try exceptional hard to sell you things you don't need. Won't be going there again, the staff are reluctant to give u a refund."

"Have brought several pairs of shoes from here The shoes are usually a bit on the high side but better quality They have some cheaper ones The staff have been helpful and polite when I have been there. when I had to take a pair back their after sales help was very good - replaced item without a fuss It's a fair size for a shoe shop and I think a very good place to buy shoes from with helpful and polite staff"

"This branch has to be the worst one in London. The people that work in this branch are unwelcoming and lack customer service to a high degree. I had a fault with my shoes and the manager said she would call the fashion buyer to check if this was common. How about just refund a faulty shoe? If you have any faults take it back to another branch like I did. They are not helpful and sorry to say, absolutely useless. You would have better luck watching paint dry than getting help from any of them. Avoid this branch!"