Precious Dental Care

"Yet again, rude staff at the front desk. I really don't know why I bother with this practice. Several minutes late because of traffic and turned away from a hygienist's appointment. No appreciation of trying to fit dental appointments around busy lives. And rude with it too... Please can we have customer training for the front desk staff - and what about evening appointments too, to be truly customer-centric..? Go elsewhere - avoid Precious Dental."

"I have been with this practice for years and always had a good experience. For my last checkup I made an appointment with the dentist I had seen before and trust. When I arrived for my appointment however, I had been switched to another dentist who was running half an hour late. It was obvious from the time I entered that his main objective was to send me out as soon as possible in order to catch up. He had a most cursory glance at my teeth in general . I mentioned that there was a tooth that ached and had an area of decay near its base. I said I had the same problem with another tooth previously and it kept getting dismissed by my then NHS dentist . Finally in USA another dentist discovered there was a large decay extending into the tooth,yet I never had toothache.The US dentist put a large filling in that tooth. The dentist at Precious dental care, then tapped the new problem tooth and decided that based on that there was no decay! He did not Xray it or investigate to see if the decay went any deeper. He put a slapdash filling on top and giggled and said: "Out of sight, out of mind!" At home I found out the filling had a sharp edge that kept digging into my gum. The filling, not surprisingly, fell off less than a month later. There is still an area of decay under where the filling was. Very badly done!!"

"A kick in the teeth. After being reluctantly registered with this dentist for nearly 2 years we have been taken off their list of patients. They had no understanding of the struggles of recently becoming a family man. I arrived today, a few minutes late for my appointment to find out my daughter and I could no longer be seen at the practice. The practice and the staff show a mirror image. Cold, uninviting poorly presented. I look forward to finding my new dentist. It can't be any worse."

"I am usually petrified of the dentists but after some minor tooth pain registered with Precious Dental Care, my first dentist appt in 4 years! The entire staff from the receptionists, to dental assistant to my dentist Dr Victoria Bell were extremely reassuring. My check up went smoothly but I needed two fillings amd my first ever scale and polish, I was so nervous I barely slept night before and was shaking in the waiting room. It went absolutely fine, only minor pain from injections and no pain whatsoever from the fillings, nothing more than slight sensitivity from the clean. I feel so much better for going and more confident in my smile, people keep telling me my teeth look better than they have in years and I'm much less afraid now. Thank you so much Team Precious for a truly outstanding and supportive service, see you in six months for my next checkup!"

"I have always found the staff and dentists to be very friendly and efficient. Their advice has always been very clear and useful. I have always been more than happy with their care. Their professionalism was highlighted today when they were dealing with a particularly difficult family who seemed to think it was their fault that their child had developed tooth decay when it was plain to see she had been overfed and given way too much sugar. I must applaud them for staying calm and professional throughout."