Elite By B Cosmetics Clinic and Training Limited 10 New Street, Dudley DY1 1LP

"Had my eyebrows and lashes done today by Beth. Immediately felt welcome in the salon. A very relaxed yet professional atmosphere, not off putting like some salons I've been to in the past. Beth was so lovely and chatty and did an amazing job. I never have any beauty procedures done but after today I definitely will be returning. Thanks so much"

"I went to Beth for my beginners lip filler course and she was truly amazing, made me feel so comfortable as I had zero experience or knowledge on this field before. Walked away feeling 100% confidant that I can start all by myself. Also on the times where I’ve got stuck on ordering my items to begin myself she has only been one message away to help me. I will be going back to do more courses with her. Cannot recommend her enough"

"I can't talk for the actual services but the customer service was appalling. Me and a work colleague had booking for a teeth whitening. We got pestered for a deposit (we sent £10 thinking it was for the booking, not realising per person) which is all fine but then when we arrived the appointment got cancelled as a piece of equipment hadn't shown. Again I understand this happens but we'd of appreciated a warning instead of just before our appointment as we'd already left work and travelled for this appointment. We asked for our deposits back due to not making the day she told us to come back on but then had to wait days and days for it to be returned and then when we asked for clarification on our deposits she recieved a snotty message to say she's do it when home. Was quick to pester us for deposits but delayed our money coming back when it was the salon that cancelled our appointment. Even when we finally did receive the deposits, my own messages were ignored and she sent the money that I'd sent her to my work colleague instead and never told me which I think was extremely unprofessional Even when we got to the salon she wasn't there, we were told to wait as she had gone shopping. The salon was disgusting. There was empty drinks cans, wrappers, left over hair absolutely everywhere. It was quite clear it wasn't cleaned in between clients. Me and my colleague had already been put off coming back due to the state of it. When Beth walked back in she had a bunch of shopping bags, explained it was cancelled but there was never any apology. It was a half arsed response it was like she couldn't care less about her clients. I do get that stuff happens that we can't control but I just don't understand why we couldn't have had a warning message the day before explaining what happened and then an apology when she did have to cancel. And in my eyes, instead of being sat on your phone or shopping while appointments were on, why couldn't our money have been refunded as you clearly wasn't busy due to us having our time booked then I'd suggest improving your customer service, this experience really did show me that you get what you pay for"

"Best in the business. Beth is so lovely. She took her time and went through the whole process and i felt really comfortable! Very, very pleased with the outcome. Lashes and brows were perfect! Already looking forward to my next visit! - highly recommend.❤️❤️"