Jimmy Choo 27 New Bond Street, London W1S 2RH

"Extremely disappointed in the poor level of service at this store. It felt as though we weren’t wanted- Such a shame for a company my best friend has been loyal to for years. We were visiting to try on a specific shoe she wanted for her wedding day after narrowing down her preferences at the Harrods store (the 2 gentlemen working there were a credit to Jimmy Choo) however it seemed like we were pulling teeth to get any help from the assistant and everything was a struggle even to the point of making an appointment for another day (note this can’t be done in person you have to call the store for the same assistant to book it in). In total we saw 7 members of staff for 3 clients (including my friend), of which two we passed and completely failed to even acknowledge us, and instead chatted amongst themselves. Overall this was definitely not the service you would expect from the High Street, let alone a luxury and well established brand! I too am getting married soon and now completely put off Jimmy Choo following this experience- I will take my business to a company that appreciates its clients and I too will be telling my friends who are soon getting married the same!"

"Very disappointing experience - the assistant was more worried that I’d walked into a room that had been reserved for a private appointment than asking if she could help me ( no sign to say it was closed and and I had been directed there) she then asked which shoes I wanted to try and disappeared - 10 mins later - not retuned so we left - I received excellent service in Selfridges and bought the shoes I wanted there."

"I got my weeding shoes here, and I didn’t have any CS help but I knew what I wanted and I love the shoes!"

"All, I was just at this store two weeks ago, visiting from New Jersey. My experience was awesome with Karen Sze Wai. I brought a great pair of Jimmy Choo elegant flats (KAITENCE). Karen also followed up with a great email."

"Took a bag in for repair which took considerably longer than originally intended however the attentiveness of the staff and level of customer service received at this store was nothing short of superb.... many other 'so called' luxury brands could really learn a thing or two from Jimmy Choo"