Clarks 149 Victoria Street, London SW1E 5NH

"Very disappointed with my experience at this store. Went to store for my first shopping experience with Clark’s and found a pair of boots that I liked but they didn’t have my size so I ordered and paid for delivery to store in December. When I went to collect this week in January it turned out they had a wrong size (39 instead of 38 EUR). They issued a refund but could not do anything more as it was completely out of stock. Disappointing and frustrating as the store did not check to ensure they received the right size!!"

"Popped in here looking for shoes to wear to a wedding. Victor was great and knew alot about the items available or in stock. He was amazing and I would definitely go to this branch again. Thank you for a wonderful experience."

"Great customer service, support and advice! I dashed into this Clark’s seven minutes before closing, to get my feet measured and buy some new boots. The team were quick to identify that I’d been wearing I’ll-fitting shoes. The shop assistant found me 4-5 different options in my current size, after I explained what I was looking for. I ultimately left with the Orinoco 2 Lace in grey, which are the comfiest boots I’ve owned and get many compliments when I wear them. It was the most quick and efficient size and purchase ever, especially due to the team’s help. I recently asked for a voucher for my birthday as I’d like to get the same boots in Black! I would 100% recommend this Clarks to anyone looking to get a new pair of shoes."

"Excellent customer service.a Very helpful assistant called Tayiba. She was so patient as my mother in law tried on 6 different pairs of shoes as we tired to find the right size and fit. It was a very relaxed friendly atmosphere. I highly recommend them. Thank you"