Sports Direct

"Had to return faulty shoes I bought in September, Kevin the store manager saw the issue and was excellent, highly professional in dealing with the problem. Thanks."

"Awful changing room experience and they need to get changing rooms for men. I was trying clothing on in one of the two stalls within the changing rooms. Mine was obviously in use, as the curtain was closed and even put my rucksack against it and the wall so there were no gaps along the side. As I was putting on cycling shorts, an older man opened the curtain to my stall, laughed and said "whoops sorry". I shut the curtain quickly after shouting and he was still laughing. The stall next to me was EMPTY the entire time!!!! The curtain for that stall was open and it was directly in front of view. Absolutely disgusting behaviour and I'm so angry. I told the person at the till that they need to get separate changing rooms for men, as a random man has just opened the curtain to mine when there was a a vacant stall and they barely reacted like it was nothing/nothing to be concerned about. Which has annoyed me even more and made me think if this has happened there before or they're just not bothered. Couldn't find another staff member and I just really wanted to leave soon as. Worst experience I've had in a changing room and they need to take it more seriously when customers say things like this. Like what if it were a younger girl? Changing rooms need to be sorted or monitored more for safety, especially when women and young girls are in there getting changed."

"There is clear lack of interest in serving anybody shopping in there. Yesterday, I bought some stuff and went today to return some if them due to size. The cashier said Sport Direct stopped refunding buyer. Instead, you could exchange the items or we could keep your money as balance. But we can’t give refund into your bank account. This is very unacceptable and it does not make any sense. What is my benefit, as a customer, to keep my money as a balance if i’m not interested in your products?!! It's all absolute garbage marketing practice. This shop is also full of stock that will never ever sell as it's old fashioned. Highly unrecommended, AVOID if you could, BE AWARE OF NO REFUND POLICY! Most items are definitely overpriced compared to other stores in the outlet! That’s the first and definitely the last visit ever!"

"An ok shop but in my personal opinion mostly overpriced goods. Due to the height that some clothing items are displayed at, you cannot see/ feel/ check the clothing to see if it would fit or meet your needs. There aren't enough staff to help all customers to do this either."

"Dear General.managers of sports direct ! Please note the excellent conduct i have seen of Kevin at the branch . I have been to.many stores and the new CEO relative of precious Mike, this is the attitude and niceness professionalism he had been with us. As a former NHS non executive and CEO I like quality staff who are welcoming and above board in there representation. This is how all staff in roles should behave . Many thanks indeed . Leeds comment"