Hillbrook Dental Health Centre
286 Ladypool Road, Balsall Heath, West Midlands, United Kingdom
About Hillbrook Dental Health Centre
Welcome to Hillbrook Dental Health Centre, a modern and state-of-the-art dental practice located in the bustling area of Sparkbrook, Birmingham. Our dedicated team of friendly and experienced dental professionals is committed to providing comprehensive dental care in a comfortable and welcoming environment.
At Hillbrook Dental Health Centre, we offer a wide range of services, including routine check-ups, preventative care, restorative procedures, cosmetic treatments, and emergency care. We use the latest dental techniques and technologies to ensure that our patients receive the best possible care.
Our team takes the time to listen to your concerns and work with you to develop a personalized treatment plan that meets your specific needs. We understand that going to the dentist can be a stressful experience for some patients, which is why we offer sedation options to help you feel relaxed and comfortable during your visit.
We believe that good oral health is an essential part of overall wellbeing, and we are committed to promoting healthy habits and educating our patients on proper oral care. Our aim is to help you achieve and maintain a healthy and beautiful smile for life.
Located conveniently on Ladypool Road, our practice is easily accessible by public transport and car. We welcome new patients and offer flexible scheduling to accommodate your busy lifestyle.
Come and experience the exceptional dental care that Hillbrook Dental Health Centre has to offer. We look forward to helping you achieve a smile you can be proud of.
286 Ladypool Rd., Sparkbrook, Birmingham B12 8JU, United Kingdom
Opening hours of Hillbrook Dental Health Centre
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Hillbrook Dental Health Centre
"Below standard of quality of care and customer service. I booked in for an annual dental check up which is Band A cost. I had to wait over 15 minutes before I was seen to and was provided with a 5 minutes verbal advice for oral exercise to improve TMJ. The male dentist advised to book a follow up appointment after a month and make the payment but won't need to pay again when they complete band A treatment ( I.e.standard xray, examination, etc). When I arrived for my follow up appointment, I arrived 15 minutes early in case I needed to complete any paperwork but was advised by receptionist it was not required and to take a seat until I'm seen. After waiting 20 minutes after my scheduled appointment (35 minutes of waiting time in total), I spoke to the receptionist of the long waiting time and was requested to make another payment which I refused and stated to refer to their notes on system and speak to the dentist who saw to me which was not followed up. When I saw the female dentist she said her colleague gave misinformation but on this occasion she will honour the scale and polish without additional payment. Having referred to NHS pay band guidelines it appears the staff at the dental practice need to be upskilled on their knowledge as it's misadvice and full service of Band A should've been provided within 2 months. The service was appalling with long wait and inept staff. Thid is a shame as it was great practice pre-Covid pandemic with experienced and knowledgeable staff."
"Once was a very good dentist. My daughter has had braces for almost 4 years now. She had her braces before covid 19. Up till then her treatment was fantastic . Then she wasn't seen for 6 months. After that the orthodontic has changed many times . Which meant a new plan everytime the orthodontic changed. Now they have a new orthodontic who only comes in for very little time in a month. Probably around a couple of times in the month. She is has an appointment every 3 months now instead of every 6 months if it is not cancelled. Recently she has been in a lot of pain due to her braces . She has been taking ibuprofen for the last four days but cannot be seen until her next appointment which is in a weeks time cause there is no orthodontic at the dentist. Staff said there is nothing they can do . She has to wait for her next appointment."
"Awful service. Waiting times are way too long. Waited an average of 1-2 hours for every single appointment. Had orthodontic treatment from here hoping to use the voucher but it was ofcourse rejected- dentist said too much work needed to be done to rectify the teeth. Despite this, barely any difference was made to the upper arch of the teeth, having to get treatment AGAIN from elsewhere at the moment. Please go somewhere else, it’s not worth your time and money."
"KEEPS GETTING CANCELLED LAST MIN. my partner is suffering from a very painfully toothache not only did he have to wait months for an appointment for it to be then cancelled an hr before appointment they then rescheduled him for later that month and guess what got CANCELLED ON again not even two hrs before appointment. This is completely unacceptable behaviour. Partner had to book days off work to deal with the tooth getting taken out but now has to continue to suffer for god knows how long. We will never use this practice again. You’ve lost a customer."
"Have been canceled on TWICE over the last month, never have I been treated so poorly by not only the actual dentist himself, but the completely incopentant staff answering the phones, to call me an hour before my procedure and tell me the dentist is not in today is beyond a joke but to do it twice in a month period is an actual mugging to anybody willing to wait for them. AVOID THIS DENTIST, they're are far more that will treat you with respect and dignity, I never write reviews but I've never experienced such poor service"
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