Shay Lane Medical Centre

"I read the reviews and found them very baffling! However, there are 2 GP practices operating from this centre. I assume 1 is amazing (getting 5 star reviews) and the other has room for improvement? From a personal perspective I've always felt very lucky to be a patient of Drs Kelman, Cranston and Naylor. Dr Naylor (now retired) in particular was the best GP ever and whilst I'm fortunate to enjoy good health so dont use the services very often the reception staff at this practice have always been empathetic and helpful, very often able to offer same day appointments. During the Covid situation I used their online service. It was brilliant, I had medication within 1 hour of raising the problem."

"Wasted a month trying to move GPs. I asked if I could come in and fill in forms instead of online (because it doesn't work and I've wasted time) and they pretty much said no. I advised that the first time around online transfer didn't work, but the receptionists didn't care or offer solutions other than "try again"."

"Reception staff are beyond obnoxious and outright liars to the bone, myself and my wife have experienced this first hand. In my wife's case they reduced her to tears. Doctors come across as incredibly lazy and would much rather refer a patient elsewhere without even seeing them and without giving their own assessment first. If I could give minus stars I would. Archaic systems and stuck up staff is a recipe for disaster. The NHS is overwhelmed is their favourite excuse. The doctors here are glorified PA's (at best). Avoid."

"Not happy with admin staff, i have moved to this area and had to fill the registration and health questionnaire forms twice as the admin staff were not able to register when filled first time. After 3 months tried to book an appointment, been told i am not registered yet. Rest of my family were successfully registered which is a surprise! Doctors are really good, if admin staff can be trained properly then this gp center would be amazing!"

"Been with this practice for over 30 years. Dr Patel spotted a rare condition in my father that potentially saved his life. He also took immediate action for my mum which gave her an extra 19 years. He supported mums mental health after losing my sister. He has supported me medically through two children and various minor ailments and mentally through a marriage breakdown and work related stress. He also supported me with paperwork and a medical for fostering. Receptionists are obviously busy but always polite and helpful. I've never had a problem getting an appointment especially for urgent matters."