Stourbridge MOT and Repairs Centre Unit 5 Audnam, Stourbridge DY8 4YJ

"Used this garage a few times, always an excellent service. Today I was advised that a noise in my car wasn't worth repairing - many other garages would've taken the money for a replacement exhaust in seconds. A great, honest service, you can't go wrong."

"I had a full service with Stourbridge MOT on 31/10/22. On 31/12/22 my car started misfiring and after having a diagnostic check i was told that the car was periodically misfiring in cylinders 2/4. The spark plugs were removed to check the condition and it was clear that they were corroded and well worn. Stourbridge MOT ticked the paperwork to say they had REPLACED them at my service. I went down to ask them why this was ticked as replaced when they clearly were not. I was told they do not need replacing until 120,000 miles. I said why have you ticked to say you have replaced them then? “Oh that’s just an error on our part. Sorry about that.” So I ask, what else hasn’t been done and has been ticked in error??? These plugs are in a terrible condition. I have gone to another garage and they said even though strictly speaking they don’t HAVE to be changed, they would have changed them in that condition as they clearly NEED replacing!! This company are very good at admitting their mistakes and apologising. Part of the Good Garage Scheme??!! Well I’ll be making a complaint for sure and I recommend anyone else unhappy with them do too. Maybe a few secret customer visits might help their customer service!! Oh and don’t bother with your aggressive “lip service“ response. You know I’m right. You could’ve picked my car up and parked outside your garage for half a day for all I know! I have no idea what was or wasn’t done to my car when you tick to say you’ve done work you clearly haven’t done!!! Oh and don’t offer for me to contact you or come in and discuss it as I tried that and where did that get me?? All you did was keep saying we make mistakes. Another customer lost….. but clearly, you don’t seem to care about that either. You might have good reviews. But your bad ones are starting to stack up too aren’t they???!"

"MOT completed on Monday which passed with an advisory of slight corrosion on exhaust bracket. Thursday, 7 miles later and the back box of exhaust falls off. Phoned garage who advised they would order the part it and call me Friday morning. No phone call Friday and as I was travelling to Heathrow later that day, I called them. Too busy to deal with me but hadn’t told me. Very rude man. DO NOT USE!! The response below says it all. At no point was I aggressive or rude. But it it makes you feel better to place the blame on others other than own the issue, go ahead. I would not return there if you paid me, so asking me not to return is a joke."