Halfords - Leeds York Road

"I had the pleasure of dealing with customer service assistant called charlee. She went above and beyond when helping me with my purchase of the karcher K4. Even had a rude customer interrupt us and she handled it professionally. It is because of her willing to help attitude and conversational skills that I will definitely return for future purchases. I hope she gets the recognition she deserves, thank you charlee"

"Had a nail in my tyre today, went down to see the guys & was sorted straight away no messing about! I’ve never felt more welcome, customer service was impeccable! Gent called Pete was fab, another lovely guy tall with a beard & the techie who was working on the car all couldn’t do enough! So so so nice! Thankyou!!"

"Booked what I thought was a 10.00am appointment to have just two tyres and tracking done. Took the morning off work and went to reception 10 minutes before 10.00 am Booked it in and handed over the keys and told them I will be waiting there for them to finish. They looked surprised and I was told it would be at least 2 hours wait, I thought they were joking and told them that was a very long time and could not wait that long in their reception. When I asked why it took so long I was told there were three cars in front of me and they worked on a first come first served basis. They pointed out what I thought was an "APPOINTMENT" is merely a drop off time. They agreed the website booking process was very misleading. When I asked if took my car away and came back when would that be? After a lot of thought the reply was 16.30pm! Needless to say I had to be back at work. I told them to cancel and walked out very disappointed. Whilst writing this review it has occurred to me that the 2 hour waiting time I was told must have been a lie other wise they would have said bring it back back in two hours we will be ready for you then! So if you taken the trouble to read this just bear in mind it is a waste of time sticking to the slot booked just rock up as early as you can and join the queue. Here is the the confirmation text message from Halfords.. Your vehicle GY60*** is due at Halfords on 08/12/2022. Please arrive 10 mins before."

"Really good service from Ben in seacroft store. Came into replace one headlight bulb…he found a couple of other issues and sorted them for me. No pushy selling either. Would highly recommend"

"Went this week, to purchase some breaks. I was greeted by quite possibly the nicest most friendliest sales assistant ever named Charlie. She helped with my purchase and fitting and checked everything thoroughly to ensure I was happy. Regardless of the job I needed doing , it was the manner in which she assisted me and ensured I was happy with the products. An absolute credit to Halfords."