Mamas & Papas Croydon 1 Drury Crescent, Croydon CR0 4XU

"Awful. Staff are useless. So sad you can’t even go to a shop anymore and get help. They just stand there, no customer service at all. They know nothing about the prams! I knew more than what they were telling me! Train your staff! I really don’t know how they still have a job. It’s as if they don’t want to be there?! Got given the wrong pram I went home opened it and it was wrong? Took it back didn’t even receive a sorry!! I was late to work just because they gave me the wrong pram. Very upset about this to be honest. I really want to support shops but you may as-well but online less stressful and no rude people."

"Was in the Croydon store on Monday and may aswell been in there alone. Staff were rude and ignorant. I wanted to by a new pram but they just looked at me and never offered any help. No other customers were in the store so it’s not like they didn’t have time. I’ve bought something small and the lady at the till didn’t say hello or thank you or even look at me during the transaction. I think they all need training on how to communicate with customers let alone be sales assistants!"

"Went to this store to get set up ahead of baby’s arrival. The staff were so friendly and talked me through my options for clothes, bedding, baths etc. It probably took me about two hours to get everything together and was supported the whole time with all questions answered. Wonderful service and I will definitely be back"

"Went there to do a refund, made to jump through hoops to get my money back. Had to give email, phone number etc. then when that was completed which took around 7 minutes I was asked to sign the receipt whilst holding my 3 week old baby in my hands. My mother signed for me, the assistant said I still needed to sign. When I said I cannot the rude assistant carried on insisting rather than seeing that my hands were full. Then shouted “Well we’ll remember for next time!” Awful customer service in a shop dedicated to baby stuff."